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How AI Can Help Us Concentrate At Work

The Horizons Tracker

While the coronavirus-induced transition to our home offices has presented whole new challenges in terms of our ability to concentrate, such concerns have a long history due to the fashion for open plan offices that has dominated over the last few decades.

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Complimentary Resource – Emerging Trends in Project Management

Strategy Driven

Among the trends are an increased emphasis on project management soft skills, the Project Management Office (PMO) being viewed as a potential profit center (vs. a cost center), sustainability aggressively planned into projects, and an increased emphasis on corporate social responsibility.

Trends 56
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The Rainmaker Fab Five Blog Picks of the Week

Sales Wolf Blog

 My favorite: HR as a cost center.  My favorite: HR as a cost center. .  While some may contain elements of truth, most are overblown based on perceptions of HR that date back to its "Personnel" days.  Art puts a few of these top myths about HR to rest.

Blog 138
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Call Length Is the Worst Way to Measure Customer Service

Harvard Business Review

Given that the service department is a cost center in most companies, service leaders have long relied on AHT as a critical lever for keeping staffing levels, and therefore costs, in check. AHT is now used only as a forecasting and planning metric.” AHT has been around for almost as long as the telephone itself.

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Why Verizon's iPhone Could Be Good for AT&T

Harvard Business Review

We call these people Cost Center Consumers, and they come in two flavors. Divas: These are high maintenance consumers who drive costs up after purchase. They tie up your call centers, incur costly returns, and generate other costs that occur below the gross margin line, which is harder to see.

P&L 14
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How Cybersecurity Teams Can Convince the C-Suite of Their Value

Harvard Business Review

One of the most popular misconceptions about security is that it’s destined to be a cost center and it survives on executive generosity (or paranoia). Effective security investments and strategic planning can improve a company’s bottom line. Driving Financial Goals. This isn’t the case.

Team 8
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Shadow IT Is Out of the Closet

Harvard Business Review

In the upper left quadrant are the multi-year rollouts, like large Enterprise Resource Planning or supply chain modernization endeavors. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.