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Crisis Management Essentials

Tanveer Naseer

After reading his new book, Reputation Rules: Strategies for Building Your Company’s Most Valuable Asset , I invited Daniel to share his insights on crisis management and its impact on an organization’s reputation with my readers. Business, it seems, has entered the age of crisis. Once we pay attention, we remember.

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What to Do When a Leader Does Something Unacceptable

Lead from Within

The first step is to define whether the behavior is something you disagree with—something that violates your personal moral code—or something that’s truly intolerable. Additional Reading you might enjoy: H ow Great Leadership is Generated in Significant Crisis. The One Aspect Of Crisis Management That No One Talks About.

Ethics 218
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The Fallacy of No | N2Growth Blog

N2Growth Blog

The leader has failed to communicate with those around him of what their system does, its current and future capabilities, and the group or individual's vision for the future. You assume that the person asking the question is always right. But are they?

Blog 329
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8 Traits of Ineffective Leaders | N2Growth Blog

N2Growth Blog

The moral of this story is leaders need to be honest, have a demonstrated track record of success, be excellent communicators, place an emphasis on serving those they lead, be fluid in approach, have laser focus, and a bias toward action. Visit [link] to learn more about the leadership system.

Blog 420
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Leadership & Political Correctness | N2Growth Blog

N2Growth Blog

I don’t know about you, but it’s almost as if we have raised a generation of leaders who feel they have a moral and ethical obligation to be politically correct – WRONG. " used to be ingrained into the moral fabric of our society. How sad is this? Their responsibility is to be correct; not politically correct.

Politics 317
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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Improvement can be quantified by increased productivity, reduced turnover and heightened employee morale. Bad managers will fall by the wayside. Employee suggestion systems. Statistical management methods. Once the system owns up to its shortcomings and responsibilities, then a true quality process will occur.

Quality 50
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Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

Harvard Business Review

But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world. It’s that even the nimblest and deftest crisis management response cannot contain the damage of going straight to “call security” and crossing the last line of defense in customer service design.