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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Leadership is the driving force of strategy. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. You might ask yourself.

Strategy 248
article thumbnail

How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To become a successful customer focused business, your leadership must develop a holistic strategy that impacts every department, and revolutionizes the way you do business. Leadership is the driving force of strategy. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. You might ask yourself.

Strategy 248
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Too Many Executives Are Missing the Most Important Part of CRM

Harvard Business Review

Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships. It’s a result of misguided strategy.

CRM 8
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Social Media Demystified

N2Growth Blog

Forget all the buzzwords and acronyms, social media is about meeting your constituencies where they are – in a setting of their choosing, and communicating with them on their terms. Your comment got me thinking, which grew long enough to warrant a blog post: [link]. link] Allan W. link] Allan W. Best wishes Sir.

Media 325
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The Secret of Lousy Service and How to Fix It

Strategy Driven

And your attitude, combined with your personal pride, will determine your short-term and long-term fate. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! And vice versa.

How To 50
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How to Bring in a New CEO for Your Startup

Harvard Business Review

Most startup founders are deeply committed to the companies they have launched and heavily invested in the dream of leading the company to long-term business success. They have an even harder time admitting that the answer might be new leadership. Entrepreneurship for the Long Term. Sponsored by Northern Trust.

CEO 8
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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

These sales organizations can better position themselves for long-term success by adapting their go-to-market approach to create multiple customer value sources. Capturing account information using a CRM or other system: That way, people throughout the company, not just one salesperson, can learn the needs and history of each customer.

Company 14