Leading Blog

APRIL 3, 2020

A S a McKinsey & Company article stated in late March 2020: “What leaders need during a crisis is not a predefined response plan but behaviors and mindsets that will prevent them from overreacting to yesterday’s developments and help them look ahead.”. Here is one example from a leader. Which might yours be?

McKinsey 293

McKinsey Emotional Intelligence Crisis Self-aware 293

Strategy Driven

JANUARY 31, 2022

Consider how to get people to the next level and develop your employees in your company. This can be done by conducting focus group interviews, or by online forms and surveys. It can be travel or merchandise awards. Because many call centers operate 24/7, employees will always have a preference for certain work shifts.

Call Center 100

Call Center Incentives Productivity Products 100

Next Level Blog

JULY 23, 2010

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Harvard Business Review

AUGUST 7, 2018

I’ll let you in on the six-step technique I have developed over many years, working with clients and in teaching my public seminars on strategic planning. The third step requires you to work out what your organization wants from each key stakeholder group for your organization to prosper. But methods can be learned. The reason?

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

AUGUST 31, 2017

Mary sought care at a large academic medical center with multiple entrances and towers; at times she was expected to travel long distances due to the sheer size of the facility. Design thinking has already taken hold in health care, leading to the development of new products and the improved design of spaces. Each year approximately 3.6

Health Care 14

Health Care Transportation Mayo Cost 14

Harvard Business Review

AUGUST 17, 2015

The resulting images of Play-Doh, newly painted birdhouses, and freshly mown grass led product developers far from the types of scents normally associated with deodorants and antiperspirants. That insight drove the development of a new sub-brand for the Secret line, Destinations, which promises scents that evoke locales and seasons.

Document 8

Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

OCTOBER 2, 2018

Others lack the processes and operational capabilities to target them with personalized communications and experiences. Companies need to develop ways for employees to interact with customers directly, even in “back office” functions. Facilitate direct interaction with customers.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12