Leading Blog
APRIL 3, 2020
A Transpersonal Leader operates beyond their own ego and personal drivers and balances the needs of all the organization’s stakeholders. A transpersonal leader has travelled a road where these attributes have been developed, alongside a honed appreciation of how to improve judgment and decision making.
Strategy Driven
JANUARY 31, 2022
This can be done by conducting focus group interviews, or by online forms and surveys. It can be travel or merchandise awards. Because many call centers operate 24/7, employees will always have a preference for certain work shifts. For example, make sure you have asked beforehand what is essential for them.
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Skip Prichard
AUGUST 25, 2019
There’s nothing wrong with operating out of self-interest. He can tell you what’s moving in the right direction—and where we’re getting loose and need to tighten up operations. I’d need to conduct a dozen customer and employee focus groups to fill in the gaps if I wasn’t having regular check-ins with the shoeshine guy.”
Next Level Blog
JULY 23, 2010
Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership.
Harvard Business Review
AUGUST 7, 2018
The third step requires you to work out what your organization wants from each key stakeholder group for your organization to prosper. For some managers, this seems initially like putting the cart before the horse. The reason? Nowhere is this more apparent than with the stakeholder “employees.”
Harvard Business Review
AUGUST 31, 2017
Mary sought care at a large academic medical center with multiple entrances and towers; at times she was expected to travel long distances due to the sheer size of the facility. The team would use qualitative research methods, such as surveys, focus groups, and observations, to better understand people’s experiences.
Harvard Business Review
AUGUST 17, 2015
They created a feeling that no matter how demanding or volatile other aspects of their lives were, things were at least operating as they should within the domestic world in which they had some measure of control. How far from the hotel do solo travelers tend to go at night, and how does that differ by gender?
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