article thumbnail

3 Strategies to Prepare Your Millennials for Their Leadership Roles

Leading Blog

Consider these three action steps as you prioritize Millennial leadership development. They adamantly inform management that the reason they aren’t hitting their numbers is due to the economy, the competition, the weaknesses of their company, or a combination of all of these. Boost Accountability by Strengthening Character.

Strategy 169
article thumbnail

Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Happens to Mental Health at Work When Our Devices Know How We Feel?

Harvard Business Review

Combining the analytic power of multiple features and devices could alert users to mood changes before they’re consciously aware of them. Sooner, not later, your smartphone will not only be capable of serving as your shrink — it may also serve as your leadership coach, acting both as Sigmund Freud and Peter Drucker.

Stress 8
article thumbnail

Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. Brennan starts by saying that business is going through a transformation and top-down leadership no longer works well for companies. He especially tries to screen out people who are self-centered.

article thumbnail

Seven Tips for Shifting a Mindset in Your Organization

Harvard Business Review

To illustrate, let me introduce Samantha Joseph, who works for Iron Mountain Incorporated , a leader in records storage and information management services. One-on-one validation is a powerful metric. Leadership Organizational culture' The answer is yes, with some modifications.

article thumbnail

Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

On the other hand, management never questions the actual use of this information by employees in brand, product, R&D, marketing, business development, sales, purchasing or any other market-facing function. Instead, management implicitly assumes the information is being used, and used optimally.

article thumbnail

Can Hewlett Packard Make its Own Luck?

Harvard Business Review

It can be easy to dramatically expand revenue and profits when you are the upstart in an emerging sector — but once you're on top, sustaining this leadership position isn't easy. Probably the most powerful decision HP could make to shift its revenue mix would be to transform its consumer business into a subsidiary.