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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

He died virtually penniless in a hotel room in New York. Being a corporate entrepreneur has a profound effect on both your reputation for innovation and your prospects for leadership opportunities. What better way to signal that you have leadership capabilities? Moreover, it’s hard. “I I think ideas come from everywhere.

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More CEOs Should Tell Anti-Environment Shareholders to Buzz Off

Harvard Business Review

At one of the company’s sustainability ”milestone meetings” in 2013, one senior exec said the initiatives would “help us keep our stores up and running no matter how bad the weather is or who else might be down.” The list included multiple questions about whether the hotel chain purchased or used renewable energy.

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0511 | Larry Downes: Full Transcript

LDRLB

Actually, this project started probably three or four years ago when Paul’s last book came out, which is called Jumping the S-Curve. It’s not generally a technology problem; it’s a leadership problem. One of the reasons, I think, for that is, like you said, it’s a leadership issue, but it’s also what models are you using.

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Africa’s Companies Need to Become More Like Training Schools

Harvard Business Review

The World Bank puts the figure at 38% in Nigeria , while the Economist projects 55% for young black South Africans. In June 2013, some Harvard Business School classmates and I launched a social enterprise ( WAVE: West Africa Vocational Education ) targeted at the youth unemployment issue. Align Culture and Incentives.

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A Working from Home Experiment Shows High Performers Like It Better

Harvard Business Review

Marissa Mayer’s move to ban working from home at Yahoo in 2013 caused a media firestorm over the costs and benefits of this rapidly growing practice. Ctrip decided to run a nine-month experiment with its airfare and hotel divisions in the firm’s Shanghai headquarters call center. Leadership & Managing People Book.