QAspire

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How to Turn Conflict Into a Constructive Negotiation

QAspire

Having a calm mind that is focused on the outcome is our greatest asset when we are in conflict at workplace. I learned this from an amazing, short and insightful podcast episode between Lisa Leong and William Ury. William is the Co-Founder Harvard Law School’s Program on Negotiation and author of Possible: How We Survive (and Thrive) in an Age of Conflict (Disclaimer: I have not read the book but this podcase episode has encouraged me to pick it up soon.

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Measuring Right: Understanding Goodhart’s Law

QAspire

If you don’t frame your metrics right, they can distort behaviors. A bank executive once insisted that I do him a favor by getting a free credit card (even when I did not require it). He was one customer short of being eligible for a quarterly bonus. He suggested that get the card now, and as soon as I get it, I can block or cancel it. He was clearly focused on meeting his numbers at the cost of a customer.

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Three Buckets of Courage

QAspire

There is no growth without courage. In my career of 25+ years, I had several moments that required me to exhibit courage. I was a functional head in year 2008 when my growth had plateaued. I walked up to my boss and sought his able counsel. He was very clear, “If you want to grow further, you need to demonstrably contribute to topline growth or significantly increase your bottomline impact.

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How to Build Trust: The Trust Triangle

QAspire

Maggi is an iconic Indian brand from Nestlé faced a severe crisis of trust when it was alleged to contain excessive amount of mono-sodium glutamate (MSG) in the spice mix, raising health concerns. This controversy led to a nationwide ban on Maggi in 2015 till further tests cleared the situation. To regain consumer trust, Nestlé initiated an aggressive and transparent consumer connect campaign even during the ban period.

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Move Fast and Fix Things

QAspire

Mark Zuckerberg’s motto “move fast and break things” was popularized by Meta’s success and went on to inspire entrepreneurs and leaders across the globe. In their latest book, authors Anne Morriss and Frances Frei challenge the idea of breaking things while moving fast. They recommend that leaders should “ Move Fast and Fix Things ” which is also the title of their newest book.

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Thoughts to Build On

QAspire

Since many years, I had a 1993 edition of this fantastic self-help book titled “Thoughts to Build On” by M. R. Kopmeyer which, for reasons unknown, I could never read. Finally last week, I noticed it when I was clearing my bookshelf and was hooked to it. Sharing below, the list of ideas that resonated strongly with me in no particular order ( “long list but worth it ” alert) The best investment you can make is in “YOU” All that we are is a result of what we ha

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How to Think Visually: 5 Tips

QAspire

I was recently invited on my friend Ashish Bedekar’s podcast – The ARB show – to speak on the topic of visual thinking. The format of the podcast is such that guests share five tips about the topic of the choice. Since my topic was visual thinking, I decided to share five tips on how can professionals can incorporate visual thinking in their day-to-day work Here are my tips in sketchnote form.

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