QAspire

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Three Buckets of Courage

QAspire

There is no growth without courage. In my career of 25+ years, I had several moments that required me to exhibit courage. I was a functional head in year 2008 when my growth had plateaued. I walked up to my boss and sought his able counsel. He was very clear, “If you want to grow further, you need to demonstrably contribute to topline growth or significantly increase your bottomline impact.

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How to Build Trust: The Trust Triangle

QAspire

Maggi is an iconic Indian brand from Nestlé faced a severe crisis of trust when it was alleged to contain excessive amount of mono-sodium glutamate (MSG) in the spice mix, raising health concerns. This controversy led to a nationwide ban on Maggi in 2015 till further tests cleared the situation. To regain consumer trust, Nestlé initiated an aggressive and transparent consumer connect campaign even during the ban period.

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Thoughts to Build On

QAspire

Since many years, I had a 1993 edition of this fantastic self-help book titled “Thoughts to Build On” by M. R. Kopmeyer which, for reasons unknown, I could never read. Finally last week, I noticed it when I was clearing my bookshelf and was hooked to it. Sharing below, the list of ideas that resonated strongly with me in no particular order ( “long list but worth it ” alert) The best investment you can make is in “YOU” All that we are is a result of what we ha

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Win the Workday with Brain On!

QAspire

I am excited about Deb Smolenski’s new book titled “ Brain On! Mental Fitness Strategies for Sharpening Focus, Boosting Energy, and Winning the Workday ”. Two big reasons for my excitement are: The book is very relevant for the times we live in where knowledge workers are struggling to maintain mental health given the overload of information and choices.

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How to Think Visually: 5 Tips

QAspire

I was recently invited on my friend Ashish Bedekar’s podcast – The ARB show – to speak on the topic of visual thinking. The format of the podcast is such that guests share five tips about the topic of the choice. Since my topic was visual thinking, I decided to share five tips on how can professionals can incorporate visual thinking in their day-to-day work Here are my tips in sketchnote form.

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How to Have an Effective Dialogue

QAspire

Relationships are built (or ruined) one conversation at a time. I have always seen effective conversation as a way to transfer energy between people in a way that fosters understanding, builds trust and inspires growth/change. I can distinctly remember every single radical conversation I had with my peers/mentors/bosses that moved the needle for me and led me to growth opportunities.

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The Experience Mindset: A Wall Street Journal Bestseller

QAspire

“Customer Focus” is the most common corporate value that companies adopt. This often leads to a myopic focus on customer experience at the cost of other things that contribute to a superior customer experience. Ultimately, people serve people. Organizations that adopt such lofty values often fail to deliver a superior customer experience because they fail at delivering a great employee experience.