article thumbnail

Performance Measurement

Strategy Driven

They might include sales productivity metrics such as market share, the company’s ability to charge premium prices relative to peers, or sales force productivity. Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth.

ROIC 62
article thumbnail

8 Reasons Companies Don’t Capture More Value

Harvard Business Review

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Deterring new providers: A professional event technology firm offers rock-bottom quotes to special events to signal its pricing power to any potential new entrants.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

On Creative Accounting: Two Creativity Myths

Harvard Business Review

An idea, behavior, or product is creative if it is both novel and appropriate to some goal. Hitler's human extermination empire was quite new in its scope, organization, and technology. Consider " The Balanced Scorecard." She researches what makes people creative, productive, happy, and motivated at work.

article thumbnail

Many Strategies Fail Because They’re Not Actually Strategies

Harvard Business Review

Town hall meetings are organized, employees are told to change their behavior, balanced scorecards are reformulated, and budgets are set aside to support initiatives that fit the new strategy. Its employees — product designers and technical engineers, for example — could all tell me their company’s new choices.

article thumbnail

Big Data Doesn't Work if You Ignore the Small Things that Matter

Harvard Business Review

Companies would do better at satisfying and retaining customers if they spent less time worrying about big data and more time making good use of "small data" — already-available information from simple technology solutions — to become more flexible, informative, and helpful.

CAPEX 15
article thumbnail

The Buzz on Green Business in China

Harvard Business Review

The article shows how the Dutch firm AkzoNobel is growing in China, particularly through products that help customers reduce environmental footprint in the shipping and building sectors. The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad. In the U.S.

NGO 15
article thumbnail

Avoid the Improvement Hype Cycle

Harvard Business Review

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) This approach addresses the many shortcomings of our previous initiatives.". And "What can we do now to ensure we don't repeat the mistakes of the past?"