Remove CIO Remove Development Remove Incentives Remove Leadership
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How to Create True Customer Advocates

Harvard Business Review

So the question becomes: in order to keep the advocate pipeline filled, should you incent customers with rewards, discounts, even payments of some sort? My strong suggestion — based on actual experiences from companies who are not incenting customers to advocate — is to avoid this slippery slope.

PR 8
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The C-Suite Needs a Chief Entrepreneur

Harvard Business Review

Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. The Chief Entrepreneur is an executive as powerful as the CEO, with clear leadership over radical innovation within the company.

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The Internet-Connected Engine Will Change Trucking

Harvard Business Review

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”.

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The Internet-Connected Engine Will Change Trucking

Harvard Business Review

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”.

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Getting Collaboration Right

Harvard Business Review

Microsoft, according to a former company executive , had developed a viable tablet computer more than a decade ago but failed to pre-empt Apple's smash hit because competing Microsoft divisions had conspired to kill the project. According to former CIO John Leggate : "People always had a good reason for meetings.

CIO 15
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Convincing Employees to Use New Technology

Harvard Business Review

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. Budget for the communication, training and organizational development required to succeed. Engage your HR and Organizational Development people early.

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Breaking Down Data Silos

Harvard Business Review

Every CIO I meet tells me that they are excited at the potential of analytics for their business. The incentives of individual teams are unlikely to encourage data sharing as a primary requirement. Yet, although the power of analytics is common currency, it’s spoken of far more often than it’s practiced.