Chart Your Course
AUGUST 14, 2012
The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers. Great Customer Service is Not Grumpy, Grouchy or Gross. Look at customer complaints as an opportunity for improvement.
CO2
SEPTEMBER 12, 2011
It is an online cost I ran a call center business for 18 years and Norada's Solve360 CRM. must have investigated many if not all the CRM solutions back then, so I’m pickier than most. If you use MailChimp, as we do, you will also know if they opened or clicked on your last newsletter.
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Strategy Driven
NOVEMBER 25, 2013
WHAT’S THE REAL CHALLENGE WITH CRM? CRM adoption rates would triple if salespeople viewed it as something that could help them make a sale. If you have CRM software for your sales and service people, and you have a 72% adoption rate, that means 28% of your sales team, and/or your service team, did NOT adopt it, and most likely hate it.
Lead Change Blog
JANUARY 12, 2015
Or a monthly newsletter that was the talk of the break room? A local car wash operator learned about CRM (customer relationship management) in a magazine and decided to create his own version. Change Management Chip Bell Leadership Return on Investment service strategic planning' Numerator Tool #4: Be a Human Rolodex®.
Strategy Driven
JULY 15, 2013
Add them to your CRM notes. Print your CRM history and present it to the new person so they can see your relationship and your value. All of a sudden, CRM diligence can have an impact.). ” Begin to plan and act from there. Then ask yourself… How is the purchase made? Who’s the boss? Who are the users?
Strategy Driven
NOVEMBER 4, 2013
Jeffrey, You are pretty critical of CRM systems. How do you suggest someone shows the value of CRM to the sales users? Mike, Make the CRM applicable to the sales cycle, not just what they did on Tuesday. Best regards, Jeffrey. Don’t count the number of cold calls. FREE StrategyDriven Trial Membership. All rights reserved.
Strategy Driven
JUNE 13, 2011
For example, describe how streaming movies at work is severely interrupting the CRM system, which will affect everyone at bonus time. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. To learn more about Black Box, click here.
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