Development Information Management Operations Power 
The Practical Leader
MAY 16, 2012
Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’
Harvard Business Review
OCTOBER 30, 2018
Having founded a data management company and worked with hundreds of organizations over the past 20 years to execute their information management and analytics initiatives, I’ve found the groups that are able to successfully utilize their company’s analytics technologies often take the following approaches: Build a team.
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Harvard Business Review
AUGUST 12, 2013
These are independent operators. But do their methods of idea-spreading apply to the office-dweller, the organizational citizen, the manager or executive? To illustrate, let me introduce Samantha Joseph, who works for Iron Mountain Incorporated , a leader in records storage and information management services.
Harvard Business Review
AUGUST 25, 2016
Marketing and commercial decision makers often complain that customer analytic tools developed to improve their productivity actually make them less effective. What’s worse, putting a black box in place disempowers category managers and may rob them of any motivation to correct the mistakes of the algorithm.
Harvard Business Review
JULY 31, 2015
Internal operational issues including execution, budgets, and deadlines are paramount in a company’s deliberation, but what other players will do is hardly ever in focus. This “island mentality” is surprisingly prevalent among talented, seasoned managers. Specific competitor information is another $2 billion.
Harvard Business Review
MAY 18, 2011
Services, strengthened by the acquisition of EDS several years ago, are both a blessing and a curse: While EDS has many lucrative deals, it also has time-intensive and costly outsourcing deals to manage. Probably the most powerful decision HP could make to shift its revenue mix would be to transform its consumer business into a subsidiary.
Harvard Business Review
JUNE 24, 2015
It’s not that we lack powerful ways to approach strategy; it’s that we lack a robust way to select the right ones for the right circumstances. Positional advantage is sustainable in a classical environment: the environment is predictable and develops gradually without major disruptions.
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