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Are Your Employees Drivers or Victims of Process Innovations?

Harvard Business Review

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

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From Zipcar to the Sharing Economy

Harvard Business Review

Led by the writings of Michael Hammer and Tom Davenport , firms realized that they didn't need to organize work the way they used to. Instead, they could leverage new information technologies to reengineer, reorganize and radically streamline their production and service delivery.

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Make the Internet of Things More Human-Friendly

Harvard Business Review

When I grab a hammer to install shelving, the distinction between “hand” and “tool” recedes into the unconscious, while completing the job becomes the main object of my thinking; in function and thought, the tool is the extended hand when it works properly. Information & technology Internet Technology'

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Let Algorithms Decide – and Act – for Your Company

Harvard Business Review

If you needed a hammer, for example, someone would manually produce one for you. The industrial revolution enabled the mass production of hammers with consistent quality and lower cost. Decision making Information & technology Operations' Centuries ago everything was manufactured by hand.

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Designing the Machines That Will Design Strategy

Harvard Business Review

Don’t let technological capabilities dictate the problems you solve. If all you have is a hammer, then everything will look like a nail. To design such an integrated strategy machine, we believe there are six requirements: Relevant, specific strategic aim. Design appropriate to the aim.

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Don't Put Your Competitiveness in Jeopardy

Harvard Business Review

These are Jeopardy's John Henrys except that they aren't going to die or even get a headache by digitally souping up their "hammers" when they compete with a Watson. Can human-aided devices — or is it device-augmented humans — better compete against pure machines?

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Yes, Short-Termism Really Is a Problem

Harvard Business Review

.” Keiretsu “was widely seen as a great Japanese strength,” Summers notes, “yet even apart from Japan’s manifest macroeconomic difficulties, Japanese companies lacking market discipline have squandered leads in sectors ranging from electronics to automobiles to information technology.”

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