Remove Leadership Remove System Remove Technology Remove White Paper
article thumbnail

How Good Leadership Can Impact Employees’ Innovative Behavior

Leading Blog

G OOD LEADERSHIP is an important element in the success of any organization. There’s been a lot of debate on whether leadership skills can be acquired in life or the person must be born with them. There are some people who seem to be born with great leadership skills, as well as those who developed them later in life.

article thumbnail

Success Begins with Quality Customer Service

Chart Your Course

Subway sandwich shops offer a similar rewards program based on a points systems that corresponds with dollars spent per purchase. A white paper by cloud computing firm Aspect on proactive customer care points out the importance of constant contact to make customers more “sticky.”

Quality 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leadership Development: Are You Trapped by Paradigm Paralysis?

The Practical Leader

From telephones, televisions, airplanes, personal computers, to the Internet, most of the technologies we now take for granted were once considered impossible by the experts viewing the world through the lens of existing models. It features many items on the big paradigm shift to strengths-based leadership development.

article thumbnail

The Retail Theory of Relativity

CO2

This short three page white paper does a wonderful job of helping you with a pricing strategy based on how people really behave. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0 The Retail Theory of Relativity.

Retail 68
article thumbnail

The Retail Theory of Relativity

CO2

This short three page white paper does a wonderful job of helping you with a pricing strategy based on how people really behave. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Technology and its role in travel 2.0 The Retail Theory of Relativity.

Retail 60
article thumbnail

Leading in a World of Resource Constraints and Extreme Weather

Harvard Business Review

And as an HBS white paper points out, even some of today’s most mainstream executives — from the CTO to even the CFO — were once just new positions created to deal with “significant opportunities and risks emerging from technological or social disruptions.” Insight Center. The Future of Operations.

article thumbnail

Playing It Safe Is Riskier than You Think

Harvard Business Review

Our current distribution system can’t reach the customers we need to reach to build a new business.”. In a very real sense, the first job of leadership is to identify and overcome the costs of complacency. Change management Leadership Risk management' And if you can overcome that fear, it’s remarkable what can happen.