article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry.

Airlines 188
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Underinvestment in Technology This was the main root of their problem. Failing technology. The reason for this vast difference in recovery?

Airlines 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

On Disrupting Yourself

QAspire

During 2001 dot com bubble, one of my friends, a competent software developer, was laid off because of lack of business in the technology he worked in. He was smart enough to understand that the company needed people in a new project that was to be developed on a totally different technology.

Deming 141
article thumbnail

What U2 and the US Navy Have in Common: Connecting with Core Employees

Michael Lee Stallard

The Value Bridge Admiral Clark described his strategy as using the Navy’s “asymmetrical advantages” of the “best technology in the world” combined with the “genius of our people.” Admiral Clark’s description of who sailors are as members of the U.S. He made certain the Navy’s plans and budgets were aligned with his priorities.

Long-term 207
article thumbnail

Share Your Own Job-Search Story

Harvard Business Review

It was a late evening in 2001 — in the small Indian town of Kozhikode — when my friend's father, Professor Salahudheen shared this advice, "Son, job hunting is a different art. The Indian job market was growing significantly because of an influx of positions in the technology sector.

article thumbnail

An Investigation of Online Reviews Uncovers a World of Lies

Harvard Business Review

Then there''s the advice from "thought leaders," whose writing sometimes "reads like management-speak Mad Libs.” According to this investigation it can, with overdoses of the drug claiming the lives of more than 1,500 Americans between 2001 and 2010. She points out, however, that LinkedIn does offer a few advantages.

Review 8
article thumbnail

14 Principles that Made Amazon

Skip Prichard

He is a leading authority on insurance, risk management, technology, and innovation. Management Advice from Jeff Bezos. The biggest surprise after studying the Amazon letters to shareholders written by Jeff Bezos is how much management advice he provides. Fortunately, Bezos gave you his plan, if you just know where to look.

Letter 85