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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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Leadership Development Should Focus on Experiments

Harvard Business Review

Leadership development represents a huge and growing investment for most organizations. Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. product pricing, operational efficiency, customer service, etc.).

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Solutions Future Focus Program

Mike Cardus

The objectives for this project include; Have Fun! Get to know others Develop a process to strengthen communication within and between departments Develop a process to strengthen collaboration (information sharing, best practices) within and between departments. Whats Going to Happen? hopes from our time together.

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Why Doctors Need Leadership Training

Harvard Business Review

Some residency programs across the country are developing career tracks specifically for those interested in management and leadership careers, but these paths are often targeted towards individuals explicitly seeking management positions or healthcare management projects in their training, missing the fact that to be a physician is to lead.

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What It Will Take to Fix HR

Harvard Business Review

Put the most strategic pieces into the hands of up-and-comers passing through the leadership-development revolving door? At the same time, alternative approaches to accessing capital and funding projects proliferated, forcing financial decision-making to become increasingly sophisticated.

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Redefining the Patient Experience with Collaborative Care

Harvard Business Review

For example, its accountable-care-organization partnership with Bellin Health, a health care system in Green Bay, Wisconsin, presently has the lowest cost per Medicare beneficiary among 32 pioneer ACOs, and the ThedaCare Physicians group was ranked first in quality performance statewide in 2013 by Consumer Reports. Health Operations'