Women on Business

JANUARY 11, 2011

If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support. Boston , MA Innovative entrepreneurs will find fertile ground for their ideas in Boston. To get started, market your services online with a SEO friendly Website design.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

JULY 19, 2013

For my company, I focused on a big market and found a profitable and attractive niche. Plan for a realistic amount of sales and interest so you can conservatively manage your finances. What is markedly different about the company is these rates are only available through the Getaroom.com call center. We built a U.S.-based

Entrepreneur 8

Entrepreneur Hotels Travel Call Center 8

Harvard Business Review

OCTOBER 10, 2017

Adaptive performance manifests as creativity, problem solving, grit, innovation, and citizenship. Three finance professors once asked more than 400 executives what they would do if their quarterly earnings targets were at risk. In an experiment, we approached the call center of a bank’s consumer loans business. (We’ve

Organization 10

Organization Tactics Call Center Metrics 10

Harvard Business Review

MAY 5, 2016

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. This clean-sheet customer experience prioritization over more traditional call center KPIs had a huge effect.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 9

P&L Banking Marketing Call Center 9

Harvard Business Review

AUGUST 28, 2017

Thirty percent of early AI adopters in our survey — those using AI at scale or in core processes — say they’ve achieved revenue increases, leveraging AI in efforts to gain market share or expand their products and services. Furthermore, early AI adopters are 3.5 There’s no one-size-fits-all AI solution.

Survey 10

Survey Execution First-mover Advantage Technology 10

Harvard Business Review

MARCH 23, 2012

How many organizations would rely mainly on intuition when taking a new product to market? How can we share insights and innovations that allow our employees to be more productive? Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007.

Metrics 12

Metrics Parcell Call Center Productivity 12