Harvard Business Review

JULY 19, 2013

Your projections for the business should not be wildly optimistic so you can manage your expectations and those of any partners. Plan for a realistic amount of sales and interest so you can conservatively manage your finances. Others travel sites outsource their call centers overseas and really push all interactions to be electronic.

Entrepreneur 8

Entrepreneur Hotels Travel Call Center 8

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. That’s where experimental testing comes in. The change is a success, right? Maybe or maybe not.

Flextime 9

Flextime Call Center Human Resources CRM 9

Harvard Business Review

NOVEMBER 26, 2015

This approach to employment allows leaders to predict and control what will come out of the job, at least in the short term. But this approach doesn’t produce the most productive, innovative work environment. One of the chief features of being human is our longing for opportunities to be valued as our authentic selves.

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

JUNE 4, 2015

I and others believe that the recession may have precipitated or accelerated certain long-term changes in employment patterns that will mean slower job creation, lower total returns to labor, higher skill requirements, and issues with income inequality. Basic financial services and content management could follow soon.

Technology 8

Technology Offshoring Marketing Health Care 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. When making a purchase decision, customers use an average of six different channels, which are often managed by different parts of the organization. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

APRIL 13, 2017

We’re defining AI here as a broad term that loosely refers to computers that can perform tasks that once required human intelligence. As with any innovative new technology, there are positive and negative implications. A cognitive system can perceive and infer, reason and learn.

Technology 8

Technology System Learning-by-Doing Video 8

Harvard Business Review

AUGUST 19, 2013

With Frederick''s Taylor invention of scientific management in the 1880s, and its subsequent assimilation into what we now consider modern management, organizations have used logic and rationality to the eliminate waste, to seek efficiency, and to transfer human knowledge to tools and processes. IT management'

CTO 8

CTO Franchising CIO Short-term 8

Harvard Business Review

JUNE 7, 2016

One of the great innovations in business, which has held sway since 1976, is the idea that professional managers should have an owner’s mindset—that is, they should treat their company’s money as if it were their own.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

MARCH 17, 2016

Organizations and workers balance long-term bets and flexibility under uncertainty by engaging automation to adapt to frequent changes and rapid skills obsolescence. Technology evolves, but management and workplace arrangements evolve more slowly. Human-automation collaboration. Today, turbo-charged.

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

NOVEMBER 9, 2016

To be sure, these roadblocks to further trade and investment will damage Mexico’s economy in the short and medium terms. However, I fear that Mexico continuing its existing trade-based economic strategy will not necessarily produce different results in the long term — as it wouldn’t for any other developing country.

Cooper 13

Cooper Long-term Industry Health Care 13