CEO Customer Loyalty Influence Management 
Lead Change Blog
FEBRUARY 4, 2020
Jeff Evans of Designed Learning shared Influencing Without Direct Control. What I want is influence with others so that I am heard, and my ideas are utilized.” Yet many supervisors and managers on the road to becoming valuable and valued leaders fail to do so. Bernd Geropp provided How to become a better manager at work.
N2Growth Blog
JANUARY 3, 2011
This is so much the case that some CEOs will avoid restructuring initiatives at all costs. My question is this…since when have fear and avoidance become prerequisites for success as a CEO? Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders.
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Eric Jacobson
MAY 28, 2021
As a result, nearly 75% of CEOs have stated a lack of confidence in their marketing teams, questioning their knowledge of the business and ability to drive growth. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. Every single time.
N2Growth Blog
SEPTEMBER 4, 2011
Great leaders understand the power, influence, and leverage created by relevant messaging. Perhaps more importantly, no relevance erodes influence (real or perceived). I have witnessed on numerous occasions CEOs with average, or even sub-par performance histories fare well because they possessed great messaging skills.
Eric Jacobson
FEBRUARY 22, 2021
As a result, nearly 75% of CEOs have stated a lack of confidence in their marketing teams, questioning their knowledge of the business and ability to drive growth. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. Every single time.
N2Growth Blog
NOVEMBER 15, 2010
Remember that great CEOs see themselves not as masters of the universe, but as inspirational servants, catalysts, teachers, and team builders…Again, I would strongly encourage you to think “leader&# and not “dictator.&# Reflect back to your time as a student…which educators brought out the best in you?
Strategy Driven
AUGUST 14, 2013
The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies.
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