Steve Farber

SEPTEMBER 26, 2016

” Stephens joined Marco’s Pizza in 2004 when it was a successful but regional chain operating 110 stores in three states. Now, he’s the president and chief operating officer for Marco’s (and was featured earlier this year on CBS’ Undercover Boss ). But Stephens points out something more.

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Chief Operating Officer How To COO Motivation 40

Harvard Business Review

MAY 16, 2017

So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance. Function as Administrative Officer, well beyond Administrative Assistant job description.

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COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

OCTOBER 21, 2015

In all of the loud and necessary debates over how to reform health care in the United States before it bankrupts the country, there is one element that has been continually overlooked: the management systems employed by hospitals. This 20 th century system essentially has leadership establishing objectives for managers to achieve.

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System Health Care Management COO 8

Harvard Business Review

APRIL 5, 2013

But often, managing the business gets short shrift. Their son-in-law (married to their eldest daughter) had recently been named chief operating officer. The family asked us to review the COO''s strategy for the business as part of its corporate governance process. The founder and his wife are now in their late 60s.

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COO Chief Operating Officer Strategic Planning Project 8

Harvard Business Review

AUGUST 7, 2018

Last year I decided it was time to shake things up at our investment management company. The most common transgression is procrastination, in failing to charge the next generation of managers with more responsibility. I had taken one step toward this two years ago, when I named one partner president and another chief operating officer.

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Harvard Business Review

JUNE 4, 2012

The best managers find creative, diplomatic ways to make contentious decisions without engendering resentment. Take, for example, the chief executive of a Midwest industrial company I worked with. The problem was that it was the pet project of his chief operating officer, and everyone knew it.

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COO Chief Operating Officer CEO Bottom-up 9

Harvard Business Review

MAY 3, 2013

That''s why Elizabeth started out one notch lower, with the office of the Chief Operating Officer, "because that secretary knows everybody," she says. Her goal wasn''t actually to score an interview with the COO, which was probably unlikely. Career planning Managing yourself'

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Harvard Business Review

AUGUST 30, 2012

A few years ago, the chief operating officer launched a customer quality initiative to improve six core processes and assigned executives to "own" each process. Some point to politics in the C-Suite, especially to competition between the COO and CFO. How can you break this cycle? They blocked each other's progress.

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Company COO CFO Insurance 8

Harvard Business Review

MAY 2, 2017

Despite having a full plate of client projects, she signed up to work on a massive survey to understand the concerns of chief operating officers. Working with them to develop the COO survey showed me how valuable they are, and we later teamed up to pitch — and win — a major new project.

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Chief Operating Officer Consensus How To Project 11

Harvard Business Review

JANUARY 11, 2017

Take these two tweets: “First full day as Twitter COO tomorrow. ” —Dick Costolo, the night before he joined Twitter as chief operations officer. Even if they laugh, will they really think the joke is funny? Task #1: undermine CEO, consolidate power.” “Going to Africa. Just kidding.

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Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Consider whether Apple would be flourishing today had the late Steve Jobs not appointed Tim Cook as COO well before his fatal illness. Unlike the U.S.

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