Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. The case illustrates how information technology, innovatively, insightfully and courageously deployed, can change the structure of an industry.

Magazine 51

Magazine Chief Operating Officer Newsletter Objective 51

Roundtable Talk

NOVEMBER 12, 2010

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” Senior management reviews the ideas and responds to questions raised. A huge innovation that no other company has. RoundtableTalk Where ambitious leaders meet. Happy leading!

COO 28

COO Chief Operating Officer Blog Godin 28

Harvard Business Review

DECEMBER 27, 2017

A new study from the Center for Talent Innovation (CTI) found that, according to the 2015 US government’s definition of disability , a significant portion of the white-collar workforce has a physical or mental impairment that substantially limits a major life activity: 30% of a nationally representative survey of 3,570 white-collar employees.

Compliance 8

Compliance Chief Operating Officer Innovation Survey 8

Harvard Business Review

MAY 16, 2017

So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance. Manage and evaluate performance of work-study students and graduate assistants.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

APRIL 30, 2012

But this isn't the first big innovation in mobile banking. These innovations are already happening in developing countries. The story of one such innovation, NPCI's Inter-Bank Mobile Payment Service (IMPS), shows how far ahead India is with this technology. NPCI's key innovations are: Person-To-Person Mobile Banking.

Banking 14

Banking Development Wireless Chief Operating Officer 14

Harvard Business Review

NOVEMBER 3, 2016

Tapping into this talent has implications for HR management, calling for new approaches to screening talent, including sourcing, selection, and role definition. That’s strategic because 51% of store managers started as entry-level associates. Sourcing for Commitment. now has more than 13,000 alumni across 16 cities.

Organization 8

Organization Chief Operating Officer Education Software 8

Harvard Business Review

JANUARY 4, 2018

The ABU was set up as a centralized profit center with ambitious targets and with direct reporting to the chief operations officer; most often, similar units are organized as cost centers with no specific targets. This setup fosters focus on high-yield projects, actionable analytics, and speed of execution. Support from the top.

Company 8

Company Chief Operating Officer Incentives Project 8

Harvard Business Review

SEPTEMBER 3, 2013

Hiring, managing performance, and firing. The Big Four are: The Chief Executive Officer: your inner Dreamer. The Chief Financial Officer: your inner Thinker. The Chief Operating Officer: your inner Warrior. The Dreamer is led by intuition, and fuels your ability to innovate.

Chief Financial Officer 8

Chief Financial Officer Chief Operating Officer Chief Executive Officer Learning-by-Doing 8

Harvard Business Review

MAY 13, 2015

And are there lessons for more traditional offices? To find out, we interviewed several coworking space founders and community managers, and surveyed several hundred workers from dozens of coworking spaces around the U.S. ” Spending time away from the office at a coworking space can also spark new ideas.

Chief Operating Officer 8

Chief Operating Officer Survey Learning-by-Doing Globalization 8

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8