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Untangling the Accountability, Systems, and Process Management Knot

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

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How Team Leaders Can Improve Problem Solving Skills With a Clear Process

Great Results Team Building

The main categories typically include people, process, equipment, materials, environment, and management. Team members brainstorm potential causes within each category, allowing for a comprehensive examination of the problem from various angles. Five Whys : The 5 Whys technique is a simple yet powerful tool for root cause analysis.

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What Accounts for the Accountability Mess?

The Practical Leader

Many of us have been lashed with the accountability whip wielded by a blundering manager playing “gotcha games.” The most powerful and accurate feedback is a well-designed 360 assessment process with strengths-based coaching. Swinging the Performance Management Stick What’s your experience with performance reviews?

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5 Concepts That Will Help Your Team Be More Data-Driven

Harvard Business Review

Fortunately managers, aided by a senior data scientist engaged for a few hours a week, can introduce five powerful “tools” that will help their existing teams start to use analytics more powerfully to solve important business problems. Fortunately, virtually everyone can make a positive impact here. And problems remain.

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Thriving Through Processes

Leadership Freak

Powerful processes: Eliminate drama. Effective and efficient processes create platforms that enable, enhance, and evaluate both individual and organizational performance. What’s your systematic process for achieving breakthroughs, living transparently, and solving problems, for example? Prevent distractions. Focus talent.

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Thriving Through Processes

Leadership Freak

Powerful processes: Eliminate drama. Effective and efficient processes create platforms that enable, enhance, and evaluate both individual and organizational performance. What’s your systematic process for achieving breakthroughs, living transparently, or solving problems? Prevent distractions. Focus talent. Instill confidence.

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Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

One area so far relatively untouched is change management. The combination of predictive analytics, large data sets, and the processing power of today’s computers is starting to transform change management. But before that can happen, we have to understand why data has failed to catch on in change management to date.