Skip Prichard
JANUARY 14, 2020
As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. At Zappos, employees refer to themselves as Zapponians; their lobby gift shop is the Z’Boutique, the contact center is called the Customer Loyalty Team, and so forth.
Lead from Within
JUNE 9, 2018
He says, “Had I pursued my education long enough to learn all the conventional dos and don’ts of starting a business, I often wonder how different my life and career might have been.” But Branson has made a career of taking risks and daring to enter uncharted seas.
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Modern Servant Leader
OCTOBER 9, 2012
On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” There are many of course. One of the “greatest” I feel is that Servant Leadership makes a difference in the lives of people.
Harvard Business Review
OCTOBER 12, 2016
Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.
Women on Business
JANUARY 24, 2011
When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Loyalty is paid for one way or another.
CO2
JUNE 29, 2010
In addition, because of the successive generations entering the workforce, rising education levels, globalization, the flattening of organizations, and an increased willingness to change careers and companies, employees have come to understand they can add more value doing meaningful work.
Harvard Business Review
MAY 15, 2012
If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. Take twenty minutes," a facilitator will say, "and write your professional obituary.
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