Remove Analysis Remove Management Remove Root Cause Analysis Remove Technology
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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52
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At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

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“Nailed it.” A lesson in overcoming project complexity

Deming Institute

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28
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Integrate Analytics Across Your Entire Business

Harvard Business Review

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

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Integrate Analytics Across Your Entire Business

Harvard Business Review

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

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To Handle Increased Stress, Build Your Resilience

Harvard Business Review

We turn to productivity tools or apps that promise to help us manage mounting pressures or we look for ways to alleviate our discomfort: find a different job, hire a new employee to take on an increased workload, or switch careers. Analysis alone isn’t enough. But these solutions are often temporary and ineffective.

Stress 14
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Is It Ever OK to Break Into Your Colleague’s Computer?

Harvard Business Review

Steve, a portfolio manager for a major mutual fund company, understood that his company monitored internet use of all employees. I had been preparing a client presentation with several of my colleagues at our asset management firm. Kelly was a nuisance employee and maybe Rick had the goods on her now.

EPM 8