Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Meanwhile, Zenefits modernizes human resources workflows with slick software to replace outdated paper. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes.

Hotels 8

Hotels Price Tactics Operations 8

Harvard Business Review

SEPTEMBER 1, 2016

When Tex Gunning, a Dutch CEO who has made a career of leading companies out of crises of growth, took the reins of TNT, a troubled express-package delivery company centered in Europe, he spent the first six weeks not in his headquarters office, but at the front lines of the business—in the depots, on the trucks, and with customers.

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Harvard Business Review

MAY 1, 2013

Years ago, when I worked at Holt, Rhinehart & Winston Educational and Professional Publishing , my female superior and I attended a national teacher''s conference in San Antonio, and were forced to share a hotel room because of a late booking. What could have been a profoundly awkward experience — my boss! in her pajamas !

Hotels 9

Hotels Conference Policies Travel 9

Harvard Business Review

JANUARY 20, 2014

Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline. Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. After we sold Virgin Mobile to Sprint, he suggested I talk to Ken Chenault, the CEO of American Express.

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

JULY 14, 2017

” Publicly, CEOs talk about digital transformation, but privately, they wonder if their efforts will be enough. As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Human capital. After all, we call the department human resources.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 22, 2013

He's the CEO of a 400-person (and growing) company, and a happy stress case most of the time. I can't believe I paid for two nights for that idiot, in the fanciest hotel in town.". "Be I said, "That hotel bill and the limo bill are reminders, like a stubbed toe, not to do the same thing again. I could tell he was frustrated.

Hotels 8

Hotels Letter Follow-up Learning-by-Doing 8