Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

APRIL 23, 2012

The concept of "two-in-a-box" leadership has been examined extensively over the past few years. One of the most thorough discussions is in the HBR article The Leadership Team: Complementary Strengths or Conflicting Agendas. We create leadership teams not only for our top jobs, but for every management position in the company.

Team 15

Team Leadership COO Software 15

Harvard Business Review

OCTOBER 11, 2013

That founder himself booted from the CEO role later on by VCs, only to watch the company’s initial CEO return to the day-to-day operations alongside yet another chief executive, who joined well after the founding. And it’s a far cry, he asserts, from the version that the company and its current leadership have repeated to the press.

Succession 8

Succession Leadership CEO COO 8

Harvard Business Review

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Insight Center. Competing in the Future.

Operations 9

Operations Brand Ryan COO 9

Harvard Business Review

DECEMBER 17, 2015

A new study by The Bridgespan Group, based on a survey of more than 400 nonprofit C-suite executives and dozens of interviews, surfaced this surprising finding and discussed how to address this leadership development deficit. Education crowdfunder DonorsChoose.org, which finances classroom-based projects, is a good model of success.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

JULY 17, 2017

It’s far from the only case of a failure to embrace a more digital approach; the larger shift to digital is changing the way every industry operates. The current innovation model in the finance sector is designed to generate the highest possible short-term returns. Insight Center. Crossing the Digital Divide.

Industry 12

Industry Short-term Planning Long-term 12

Harvard Business Review

JULY 8, 2013

Certainly we know that heads of finance and HR tend to move around a lot more because the skills are very transferrable, and in fact it looks better for an HR executive or CFO to show a breadth of industry. Insiders are much more likely to replace the COO, for instance, while outsiders are more likely to replace the CFO.

CEO 10

CEO CFO COO Industry 10

Harvard Business Review

SEPTEMBER 17, 2013

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. Two, leadership rounds are an important means of exposing non-medical leaders in finance, operations, and other areas of the hospitals to the front lines of patient care.

Health Care 9

Health Care COO Operations Storytelling 9

Harvard Business Review

AUGUST 5, 2014

To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership. Talk about how complex marketing has become is very much in vogue, but there’s much less discussion about the operational (and diplomatic) muscle CMOs need in order to get things done.

P&L 10

P&L Banking Marketing Call Center 10