Strategy Driven

MARCH 2, 2015

None of these elements will productively move you forward as a person, and all of these elements will keep your mind closed to what your new potential or opportunity might be. Think: health and finances. My mother died. I’m getting married. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Harvard Business Review

OCTOBER 27, 2014

The most disciplined firms not only exploit the data to identify problems with their products and services but also get everyone on staff involved in fixing them. This “customer experience” movement, if we can call it that, reminds me of the period a couple of decades ago when manufacturers (and others) discovered quality.

Short-term 10

Short-term Finance Customer Loyalty Metrics 10

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

MAY 31, 2017

Could Liberate 50% of Managers' Time. See More Videos > See More Videos > Machine learning is enabling companies to expand their top-line growth and optimize processes while improving employee engagement and increasing customer satisfaction. consumers already prefer chatbots to humans for customer relations.

Process 12

Process Company Supply Chain Software 12

Strategy Driven

NOVEMBER 19, 2021

Today, the marketplace business is no more about massive catalogs of different categories of products. Instead, marketplaces are creating ecosystems for their customers. They are driving customers towards the business from all possible sides and earning customer loyalty by offering everything at one place on any channel.

Retail 116

Retail Supply Chain Software Marketing 116

Harvard Business Review

FEBRUARY 23, 2018

I have interviewed over 100 CEOs, C-suite executives, middle managers, and shop floor workers in more than 25 companies across the world to understand why most companies fail to embed sustainability in their business models and, also, what drives success among the handful that do. billion, prompting them to revisit the goal.

Incubator 10

Incubator How To Real Estate Business Model 10

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. TIAA-CREF, the big financial services company, includes customer loyalty score improvement in senior executive compensation. Your customer metrics must correlate with financial and strategic goals. The company's managers felt helpless and frustrated.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Strategy Driven

JANUARY 24, 2020

Today, the marketplace business is no more about massive catalogs of different categories of products. Instead, marketplaces are creating ecosystems for their customers. They are driving customers towards the business from all possible sides and earning customer loyalty by offering everything at one place on any channel.

Supply Chain 75

Supply Chain Retail Software Marketing 75

Harvard Business Review

SEPTEMBER 27, 2016

” After all, CEOs don’t actually build factories or sell products. CEOs can waste a massive amount of time simply tending to the egos and petty squabbles of professional managers―time better spent connecting directly with the front line and solving their needs. It’s written right into your title.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

AUGUST 5, 2014

That shift has created an increasingly commoditized product and service environment. Digital has removed barriers across sectors, even in old-line businesses known for “sticky” products, such as telecom and insurance. That’s a major missed opportunity according to Ian Ewart, Head of Products, Services & Marketing at Coutts. “I

P&L 10

P&L Banking Marketing Call Center 10