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We Need More “Heart and Soul” in the Age of “Mind and Strength”

Michael Lee Stallard

When relationships fail among colleagues, communication breaks down and rivalries develop that reduce cooperation and team spirit. To get the word out about these services, I would write advertisements that communicate heart-warming stories about how our jewelry store helped individuals in this way. Many customers can sense this.

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Is the Cost of Innovation Falling?

Harvard Business Review

If the cost of innovation is falling, that should enable more of it from poorer countries, companies or cooperatives. If it's not, the already big and already rich will dominate innovation. Part of the issue here is lumping together incremental innovation with disruptive innovation.

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Changing Capitalism, One Organization at a Time

Harvard Business Review

We're delighted to announce the winners of the Long-Term Capitalism Challenge , the third leg of the HBR/McKinsey M-Prize for Management Innovation. The athletic apparel giant has also engaged a broad base of partners (and competitors) in innovation toward that goal. It's not enough to change one company.

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What Big Consumer Brands Can Do to Compete in a Digital Economy

Harvard Business Review

The ones that manage to escape are discount chains —such as T. Newcomers like Harry’s still represent only a fraction of the overall market , but they’ve captured the majority of the growth in that time—a defining feature of disruptive innovation. Penney, and Barnes & Noble. Price competition hurts.

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Social Capital Is as Important as Financial Capital in Health Care

Harvard Business Review

That’s changing fast, of course, as providers are finding that cooperation is as critical to caregiving as cutting edge tests and therapeutics. That policy did not come from the marketing department, even though it is prominently advertised today. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

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Here Are All the Reasons It’s a Bad Idea to Let a Few Tech Companies Monopolize Our Data

Harvard Business Review

“It’s no good fighting an election campaign on the facts,” Cambridge Analytica’s managing director told an undercover reporter, “because actually it’s all about emotion.” James Graham/Getty Images. ” To target U.S. Facebook, Google, Amazon, and similar companies are “data-opolies.”

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Simple Ways TSA Could Make Customers Happier

Harvard Business Review

Simple Equipment Innovations. The innovation eliminates human labor involved in endlessly transferring bins from the end of the line to the front. Yet the manager told me the Feds want it taken down because they didn't design it. These two programs would create substantial positive word-of-mouth advertising.