Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. The point is that I was fortunate to have a great influence from my parents about basic behaviors (how to “show up” in life), work, and a work ethic. Nothing of me is original.

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Succession Restructuring Airlines Constraint 235

In the CEO Afterlife

SEPTEMBER 8, 2015

Moving on your instincts is not seat-of-the-pants leadership. To be fair, the ‘act early’ ethic prevails in corporate cultures that worship entrepreneurial thinking. None of us want to see pipelines, oil rigs, or airlines compromising safety for speed. Less is better, strategically and managerially.

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Power Competitive Advantage Airlines Information 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Press Release Succession Discount PR 160

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. They illustrate the significance of showing leadership in improving customer service. Two days later, all the points were back on my account. Seven nights at the Marriott; no third-rate Hilton and definitely no painful presentation. And I’ve seen many other bloggers do the same.

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Examples Hotels Productivity Products 113

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

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Press Release Discount Sharpe Advertising 100

Strategy Driven

FEBRUARY 4, 2011

The Business Tree : Growth Strategies and Tactics for Surviving and Thriving by Hank Moore Any company or organization is like a tree. How much further should we extend ethics? Yesterday’s strategies simply do not work anymore. How far-reaching are business practices? Where will the pendulum swing next?

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Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

OCTOBER 24, 2011

Earlier this year, for example, a Southwest Airlines pilot delayed a flight from Los Angeles to Tucson to accommodate the needs of a distraught grandfather who was racing to the hospital bedside of his toddler grandson, the victim of criminal abuse.

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Uncertainty Business Model Industry Airlines 15