Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Start small and build up.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

NOVEMBER 17, 2015

It must be lived by top management as exemplified in their behavior and in the design of their management and human resource policies and practices. Without a set of policies and practices that reflect the human values of love, responsibility, authenticity fairness and trust, a firm has the name but not the game.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

JANUARY 20, 2014

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. The power of being a startup within a big company is that you can take advantage of those resources and assets. Prior to joining American Express in 2010, Schulman was CEO of Virgin Mobile and Priceline.

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

SEPTEMBER 12, 2011

They start with the development of the company's purpose and strategy, and then proceed to design performance management, business and human resource policies, and leadership development practices that are tied to essential human values that then comprise an integrated whole.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Human Resources 14

In the CEO Afterlife

MARCH 3, 2014

We don’t want airlines, oil riggers and gas pipeline distributors acting bold. But, in no way should this discount the power of boldness. Human Resources Leadership Marketing Strategy BP Culture Donald Trump Entrepreneurship Howard Schultz Life Mentoring Starbucks Vision' Caution is the operative word.

Human Resources 214

Human Resources Airlines Marketing Strategy Discount 214

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

AUGUST 18, 2011

Next, the company that grew powerful in the early 20th century largely by manufacturing punch clocks got rid of "badging in" for a substantial portion of its workforce. According to the company, a full 40% percent of IBM's 400,000 global employees now work remotely.

Learning Curve 12

Learning Curve Globalization Airlines Training 12