Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed.

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Airlines Hotels Transportation Learning-by-Doing 195

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. John Ellis wrote a powerful article entitled “Strategy” that appeared in Fast Company magazine.

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Leadership Airlines Letter Audience 226

Tanveer Naseer

MARCH 12, 2013

Some of you may remember and be familiar with Servant Leadership, which started in the 1980’s and is still practiced by such corporate giants as Southwest Airlines, Aflac and many others. This, without a doubt, will use the power of acknowledgment to engage and keep our best people, and achieve superior results.

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Power Loyalty Bottom-up Learning-by-Doing 272

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. ” Love is an extraordinarily powerful emotion driving behavior, if not life itself.

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Airlines Fixed Costs Collins Video 64

Lead Change Blog

MARCH 8, 2018

Our hope is that once people understand the power of servant leadership, we will see more people with titles like Rico Maranto, one of our contributors, who is the “Guardian of the Culture and Servant Leadership Evangelist” for Waste Connections, Inc. Remember: our job is to teach people the power of love rather than the love of power.

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Leadership Servant Leader Simon Airlines 210

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. ” “Power should be reserved for weightlifting and boats, and leadership really involves responsibility.” Thank you, Herb.

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Servant Leader Airlines Loyalty Participative 162

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 169

Lead Change Blog

MAY 4, 2021

This blog focuses on three essential tips that can help you get the best and most out of others: The Two-for-One Rule: Two positives for every “aw shucks,” or negatives; The Power of Positive Feedback; and, Managing the Sting of Emotion in the Workplace: It’s not if, rather how we handle mistakes. Creativity/Inspiration.

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Leadership Development Development Leadership Ethics 365

Great Leadership By Dan

OCTOBER 15, 2015

Culture is a powerful competitive weapon, and cultures of warmth and fun are really tough to replicate and beat. On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Which airlines perform the best?

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Airlines Human Resources Mayo Politics 120

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. All of these primed-to-be-great employees can’t do their best work, or contribute to the greatness of a service culture, until they’re given the power and leeway to do so.

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Airlines Mission Statement Customer Loyalty Mayo 111

Great Leadership By Dan

SEPTEMBER 16, 2013

However, as a manager, you’ve got the ability to tap into one of the most powerful motivational tools available to you – giving employees freedom and autonomy in how they do their work! With other airlines, they read that damn announcement as if they are performing a eulogy. It''s money. Just give it a try. Not TELL – coach!

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Motivation Airlines Delegation Micromanagement 273

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints.

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Media Airlines Quality Focus Group 197

Lead from Within

APRIL 14, 2020

Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. Make sure you’re ready for an economic downturn. The Leadership Gap.

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How To Airlines Uncertainty Creativity 218

Joseph Lalonde

JANUARY 22, 2023

The aircraft was struck by lightning, lost power, and crash land safely on an island. He tried calling Trailblazer Airlines, but the receptionist wouldn’t take his call. Torrance is the pilot of a plane that was directed to fly through a dangerous storm. That’s only the beginning. The action really starts now.

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Leadership Film Taylorism Taylor 336

Modern Servant Leader

OCTOBER 24, 2014

This simple recognition has the power to diffuse many difficult situations. Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company. Therefore, you would feel the same. But it must be genuine. References : 1.

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Servant Leader Greenleaf Airlines Definition 210

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

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Airlines Long-term How To Resistance 195

Strategy Driven

JULY 20, 2023

Sudhir Choudhrie’s remarkable story is one that exemplifies resilience, determination and the power of gratitude. Choudhrie’s entrepreneurial spirit also led him to invest heavily in Air Deccan, which eventually became India’s major budget airline within five years.

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Tourism Education Library Airlines 101

Lead Change Blog

DECEMBER 7, 2017

That sign- a form of self-deprecating humor—is a small but powerful example of what consumers and employees want: humor. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. There’s a restaurant in my neighborhood with this sign: “Good food takes time to prepare.

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Aaker Bond Goleman Emotional Intelligence 251

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. One of the most powerful lessons my dad taught me was how to show up in life. Nothing of me is original. I am the combined effort of everyone I’ve ever known. Chuck Palahniuk, Invisible Monsters.

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Succession Restructuring Airlines Constraint 235

First Friday Book Synopsis

MAY 25, 2013

The UnStoppables: Tapping Your Entrepreneurial Power Bill Schley John Wiley & Sons (2013) “We take good care of our people, they take good care of our customers, and our customers take good care of our shareholders.”

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Review Airlines Welch Books 75

Lead Change Blog

OCTOBER 15, 2014

Max opened the book with a powerful story that zeroed in on the essence of leadership. Max closes the poignant story by making this powerful point: . If you are at Dallas Love Field near the headquarters of Southwest Airlines during a busy holiday, don’t be surprised if you see CEO Gary Kelly loading bags on the tarmac.

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Leadership Rogers Airlines Open-book 300

Great Leadership By Dan

JULY 6, 2020

The airline announced free lunch coupons for all travelers. They had used their power, their discretion, to remove themselves from harm’s way. Updated: ‘Power shows the person.’ I secured a ticket complete with free 24 hour cancellation and returned to my seat in the waiting area. I’d work out the problem of sleep later.

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Travel Crisis Airlines Follow-up 269

Great Leadership By Dan

FEBRUARY 19, 2019

Chris Dyer is the author of The Power of Company Culture: How any business can build a culture that improves productivity, performance and profits , out now published by Kogan Page, priced $18.00. Chris Dyer is the Founder and CEO of PeopleG2, a background check and intelligence firm based in California, USA.

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Objective Airlines Learning-by-Doing Ethics 244

Skip Prichard

DECEMBER 13, 2021

Her book People Power: Transform your Business in the Era of Safety and Wellbeing is out now. What would it take for you to, as the airline safety analogy aptly puts it, ‘fit your own oxygen mask first’? “As a leader, when you make a stand for anything, you create a powerful role modeling effect that sends ripples far and wide.”

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Stress Absenteeism Airlines Definition 128

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. The airline industry developed a checklist and it has reduced incidents of pilot error. Many industries must be highly attuned to eliminating mistakes and accidents.

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Quality Metrics Airlines Bottom-up 150

Chartered Management Institute

OCTOBER 3, 2023

It’s certainly a powerful tool for building trust and credibility – as long as you remember to lead too On 20 August 1991, Hollis Harris, the then CEO of Continental Airlines, told his 42,000 employees that the company was struggling and he wasn’t sure of the path forward.

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Chemicals Airlines Banking Learning-by-Doing 52

In the CEO Afterlife

APRIL 8, 2012

I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). The power of their market share (much of it gained through acquisition of independent seed companies) has left farmers with fewer and fewer seed choices. Snails can’t hear.

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Company Bureaucracy Airlines Banking 212

Leading Blog

JULY 25, 2019

Their greatest fear is no longer their closest competitor, but the startups which, although they live in metaphorical garages and have hardly taken off, have an innovation power that established organizations can only dream of possessing. Each additional blade generates a bit less value than the previous one.

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Innovation Organization Bottom-up Airlines 222

HR Digest

DECEMBER 26, 2019

Culture can be an enabler, and that’s the power we want to unlock at Mastercard, he says. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. He believes that connecting with people who work with you is the crux of leadership.

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Mayo Human Resources Airlines Agility 98

Great Leadership By Dan

APRIL 6, 2017

Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions. Kathy is the global leader in discovering and accessing the power of human instincts. He also knew when and how to count on the traditionalists on his management team.

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Delegation Airlines Seminar Bottom-up 217

Lead Change Blog

APRIL 23, 2020

Regarding the powerful effect of leaders showing vulnerability to their teams, Colleen Barrett, president emeritus of Southwest Airlines has said, “People admire your strengths, but they respect your honesty regarding your vulnerability.”. R esilience.

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Collins Crisis Leadership Airlines 202

Harvard Business Review

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. What makes a no-frills version so powerful is its versatility.

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Airlines Price Discount Power 8

First Friday Book Synopsis

OCTOBER 28, 2013

To read the complete article and check out other resources, please click here. * * * This is going to be a difficult POV to write, because making a case for the power of simplicity is no easy task. Here is a brief excerpt from Pat Lencioni‘s latest Point of View. And yet, more than […].

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Welch Airlines Drucker Magazine 75

The Horizons Tracker

OCTOBER 16, 2019

The researchers looked at around 250,000 tweets made about the 10 biggest airlines operating in North America, including those with both positive and negative sentiment. It’s a finding that leads the researchers to believe that data from Twitter can be a much more powerful source of financial insight than is perhaps currently believed.

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Airlines Trends Brand Information 40

Lead Change Blog

NOVEMBER 12, 2014

He painted a poignant and powerful picture of a time when his own four little children would live in a nation where they would be judged by the content of their character and not the color of their skin. One of the most powerful tools dream-driven leaders use in order to sincerely communicate a clear, compelling purpose is storytelling.

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Taylorism Taylor Storytelling Airlines 303

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. ” Decades of research on the powerful links between leadership and emotional intelligence reinforce the energy connection.

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Energy Crisis Absenteeism Leadership 52

Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” The most effective power comes from connections that are grounded and on the same wavelength. Stories telegraph a set of norms unique to the organization.

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Airlines CEO Storytelling Learning-by-Doing 150