Lead from Within

APRIL 14, 2020

When your employees are anxious, when their work schedules change, when nothing is operating normally it’s easy for people to feel scattered and disengaged. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out. Minimize distractions. Make sure you’re ready for an economic downturn.

How To 218

How To Airlines Uncertainty Creativity 218

Leading Blog

JULY 25, 2019

Their greatest fear is no longer their closest competitor, but the startups which, although they live in metaphorical garages and have hardly taken off, have an innovation power that established organizations can only dream of possessing. This is where the established player reigns. It pays the rent. But startups are inventing the future.

Innovation 222

Innovation Organization Bottom-up Airlines 222

The Horizons Tracker

OCTOBER 16, 2019

The researchers looked at around 250,000 tweets made about the 10 biggest airlines operating in North America, including those with both positive and negative sentiment. Sharing sentiment. The data showed a clear correlation between the kind of tweets people were sharing and the overall financial health of the business.

Airlines 45

Airlines Trends Brand Information 45

Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” The most effective power comes from connections that are grounded and on the same wavelength. Stories telegraph a set of norms unique to the organization.

Airlines 150

Airlines CEO Storytelling Learning-by-Doing 150

Tanveer Naseer

SEPTEMBER 17, 2013

In other words, in our pursuit to create meaning through our shared efforts, we need to ensure that we’re creating value not just for our customers or shareholders, but also for our employees, if not also for the community in which we operate. That this is something that only we could do.

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Organization Conference Audience Globalization 264

Coaching Tip

OCTOBER 28, 2015

One approach has been to empower any member of the surgical team to call a halt to the operation so the team can reassess how the procedure has been handled and to point out deficiencies. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong.

Health Care 70

Health Care Management Airlines Long-term 70

Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers.

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Airlines Media Travel Marketing 15

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. He set this as the measure of success for the company.

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Leadership Simon Cooper Gordon 281

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? One of the most powerful corporate growth mechanisms – and at the heart of disruption theory — is moving upmarket. Which brings us back to the airline industry. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Coaching Tip

DECEMBER 27, 2012

Instead, capitalism can be a powerful system of exchange for mutual benefit. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. The Container Store strives to make people with adult attention deficit (A.D.D.) feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 6) Give trust away.

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How To Airlines Media Innovation 110

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet). Consider that the holidays are the busiest time of year for airlines. How does Uber handle the holiday crunch?

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The incident, along with some other recent brand missteps, highlight some basic realities about the world companies operate in today. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

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Airlines Brand Video Operations 14

Harvard Business Review

AUGUST 1, 2016

For centuries, outside the business context, we have heard about the power and virtue of love. Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

APRIL 13, 2017

It is a discipline that combines insights from the fields of psychology, economics, judgment, and decision making, and neuroscience to understand, predict, and ultimately change human behavior in ways that are more powerful than any one of those fields could provide on its own. following the introduction of checklists. The implication?

Hawthorne Effect 17

Hawthorne Effect Airlines Efficiency Letter 17

First Friday Book Synopsis

AUGUST 10, 2011

Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.]. Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement.

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Review Operations Productivity Products 80

Harvard Business Review

NOVEMBER 26, 2015

Most organizations do not tap this power source and, as a result, do not get the best out of their employees. And our research shows that it can be powerful, motivating, and even addictive to become known by others as the person you are when you are at your authentic best. buying an airline ticket or configuring a printer).

Power 8

Power Outsourcing Self-aware Airlines 8

Harvard Business Review

AUGUST 7, 2018

On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JANUARY 28, 2014

Even many large corporations are easily forgotten — like those in the airline industry. Once the largest domestic airline, TWA introduced many ground-breaking developments and embodied the glamour of air travel. Or Singapore Airlines. Remember TWA? Compare that to what would happen if Southwest closed its doors.

Airlines 10

Airlines Brand Travel Learning-by-Doing 10

Harvard Business Review

JANUARY 19, 2018

American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 Make no mistake: John Lewis and Waitrose are bold and aggressive players in their respective marketplaces, known for high-touch service and booming internet operations. to $15 per hour.

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Definition Company Succession Airlines 8

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Hammer 8

Hammer Company Operations Information Technology 8

Harvard Business Review

FEBRUARY 6, 2018

Doing this effectively requires having powerful tools to identify the malicious traffic hidden in vast quantities of legitimate traffic. Our recent study of 1,000 cybersecurity experts found that over 80% use threat intelligence — aggregated data on threats and the actors behind them — in their daily security operations.

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Company Airlines Automotive Tools 8

Harvard Business Review

JUNE 12, 2018

The combined firm may benefit from economies of scale in doing so, but increases in market power may also result. The key issue is whether the merger reduces competition in the upstream or downstream market, or whether owning a supplier or a buyer gives the firm too much market power in its own industry.

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Company Supply Chain Cooper Airlines 8

Harvard Business Review

JANUARY 7, 2013

Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Social tools can make the "process of process management" much more nimble , by delivering information to process participants about improvements needed for operational processes.

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BPM Media Process Airlines 9

Harvard Business Review

JULY 20, 2016

Investing in training and development, providing career opportunities, paying good wages and benefits, designing jobs to promote teamwork, and engaging employees to find ways to improve operations and customer service all are part of what’s called a high road business and good jobs strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. Or a powerful, safe, and reliable means to deliver air passengers to their destinations? For example, when Rolls Royce or GE provide a “power by the hour” engine solution, they are delivering an outcome and potentially more value to the customer.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. Nicer customers, he maintained, would make for a nicer experience for everyone.

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations.

Health Care 12

Health Care System Technology Airlines 12

Harvard Business Review

DECEMBER 2, 2016

For example, they learned about scheduling from the just-in-time practices of the upscale Dutch supermarket chain Albert Heijn and KLM, the Netherlands’ flagship airline. A good example of a small but powerful change to improve the institution’s information and communication structure involved the children’s hospital.

Health Care 8

Health Care Airlines CFO Operations 8

Harvard Business Review

MARCH 30, 2017

Sears Holdings has indicated that “substantial doubt” exists about its ability to continue operations. Most important, to restore its brand value and power, Sears needs to make some sort of big, bold, visible move. Consider Delta Air Lines’s merger with Northwest Airlines. It might be too late to save Sears.

Retail 8

Retail Brand Airlines Apparel 8

Harvard Business Review

SEPTEMBER 10, 2014

Instead, smart organizations are driving analytics to an even deeper level within business processes— to make real-time operational decisions , on a daily basis. These operational analytics are embedded, prescriptive, automated, and run at scale to directly drive business decisions.

Hammer 8

Hammer Company Operations Process 8

Harvard Business Review

JULY 19, 2013

I was assuming this would be an important call for them, but I was left on hold to think about the power asymmetry between service provider and customer. They feel weak in comparison with your power. Airlines are a good example. If the airlines had assumed that consumers were weak and insignificant, they were wrong.

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Airlines Hotels Loyalty Call Center 8