Harvard Business Review

NOVEMBER 23, 2011

The capacity to operate a 747 is incompatible with social media smarts. The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers.

Airlines 15

Airlines Media Travel Marketing 15

Harvard Business Review

AUGUST 1, 2016

For centuries, outside the business context, we have heard about the power and virtue of love. Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love.

Organization 8

Organization Power Reference Finance 8

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

USP 8

USP Airlines Productivity Products 8

Harvard Business Review

APRIL 18, 2011

The customer's voice has a new champion sitting at the highest levels of power in companies. About one quarter of these CCOs formerly held operations positions. They have power and influence resources. [This post is part of Creating a Customer-Centered Organization.]. Consider one example.

B2C 15

B2C B2B Forrester Budgeting 15

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. This is not particularly surprising for a country known for powerful unions and a strong attachment to social rights. GDP grew by 1.9%

Proposal 8

Proposal GDP Airlines Transportation 8

Harvard Business Review

MAY 13, 2014

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. General Electric Operations' GE is an icon of management best practices. They have branded it “FastWorks.”

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100