Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. This is not particularly surprising for a country known for powerful unions and a strong attachment to social rights. GDP grew by 1.9%

Proposal 8

Proposal GDP Airlines Transportation 8

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Matt Foote | January 05, 2011 at 09:50 AM New gift ideas for 2011! Move over 'The Clapper' Own your very own Computer Hacker Sweater! You can take it anywhere!

Travel 82

Travel Blog Letter Shaw 82

Harvard Business Review

APRIL 18, 2011

The customer's voice has a new champion sitting at the highest levels of power in companies. They have power and influence resources. Our operations departments were focused on our products and services, our finance teams on collecting payments, and our sales and business development teams on meeting short-term revenue goals.

B2C 15

B2C B2B Forrester Budgeting 15

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Start small and build up.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

AUGUST 2, 2018

For example, I manage the finances for a team that travels very often, and I’ve been grateful for the intelligent guesswork that my expenses software extracts from receipts using machine learning: the merchant’s name, the dollar amount spent, taxes, and likely expense categorization.

Learning-by-Doing 9

Learning-by-Doing Software Technology Travel 9

Harvard Business Review

JANUARY 13, 2014

Posing that question continues to be a powerful way to catalyze important strategic conversations. The article castigated companies for losing sight of the essence of their business, setting themselves up for challenges from competitors and, ultimately, for obsolescence. And short-term numbers at that.

Levitt 10

Levitt Christensen Competitive Advantage Welch 10

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that people are helpless victims of powerful forces beyond their control.

Health Care 8

Health Care Merchandising Incubator Airlines 8

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. Joe Knight is widely considered as one of the world’s most influential finance and business literacy leaders. First, share the numbers.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

OCTOBER 18, 2016

These days, most firms’ most powerful shareholders tend to benefit more from the performance of the entire industry than the performance of an individual firm. Magnifying their already large individual power, large asset managers also appear to coordinate many corporate governance activities, including those regarding compensation.

CEO 8

CEO Asset Management Cooper Incentives 8

Harvard Business Review

MAY 13, 2014

After first targeting backup power for data centers, they settled on providing backup power for cell phone towers in countries with unreliable electrical grids, such as in Africa and India. Chief Marketing Officer Beth Comstock told me they looked to see how they could take this battery technology to new markets.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

JUNE 2, 2016

I’ll bet that front and center is a powerful sense of community.” My corporate finance colleague Alex Edmans has also systematically examined the impact of intangible resources on firm performance. As the famous management professor Henry Mintzberg noted: “Think of the organizations you most admire.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

SEPTEMBER 27, 2016

How a CEO spends his or her own time sends a powerful message about what matters to the business, but that doesn’t let them off the hook on the boring part of the job: They still must repeat that message over and over and over again. .” I’ve known some who laminate it to survive the 1,000 conversations they initiate.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Strategy Driven

FEBRUARY 4, 2011

People are envious of the power, status and wealth of company heads. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year.

Ethics 76

Ethics Cost Crisis Learning-by-Doing 76

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle.   Because it is important to understand the power of a single consumer once you and/or your product have "thrilled" him. Looking back now I realize my hate-affair with computers began right then and there.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

SEPTEMBER 12, 2011

Higher-ambition leaders are able to integrate multiple business disciplines (strategy, ethics, marketing, finance and so on) into a coherent, systemic approach for building a great company. For example, in finance courses students learn that profitability and return on assets is the measure of business success.

360-Degree Feedback 14

360-Degree Feedback Ethics Education Human Resources 14

Harvard Business Review

JANUARY 9, 2015

What happens if next time it’s not a near-miss , but a direct hit of a commercial airliner by a Russian plane that turns its transponder off? All of these things make Putin and Russia the biggest, most powerful wildcard in the entire world, with the potential to cause a lot of damage to the global economy.

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

MARCH 6, 2014

This is a powerful indictment precisely because we have heard the same kind of story before: when an industry is in trouble, its first recourse will be to manufacture scientific doubt, or to refer to pre-made scientific doubt. Or an airline in which the majority of flights crashed. Not one observational finding could be replicated.

Peer Review 8

Peer Review Review Industry Wilde 8

Harvard Business Review

NOVEMBER 1, 2017

Quite a few Americans seem to believe that powerful large businesses control the system and that regular people and small businesses are not getting a fair shake. Third, we cannot let big, powerful firms stiff-arm or exclude competitors that would threaten them. The poster child for this was airline regulation.

Policies 8

Policies Airlines Politics Proposal 8