In the CEO Afterlife

APRIL 8, 2012

I’d suggest hearing aids for the executives of BP, AT&T, Bank of America, American Airlines, and Charter Communications (cable TV provider). The power of their market share (much of it gained through acquisition of independent seed companies) has left farmers with fewer and fewer seed choices. Snails can’t hear.

Company 212

Company Bureaucracy Airlines Banking 212

Great Leadership By Dan

FEBRUARY 19, 2019

To your team, your work in these areas is every bit as important as how you manage your company’s brand and market share. Chris Dyer is the author of The Power of Company Culture: How any business can build a culture that improves productivity, performance and profits , out now published by Kogan Page, priced $18.00.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

Harvard Business Review

MARCH 3, 2017

American Airlines and United Airlines recently joined Delta in offering passengers a lower-priced option to fly: basic economy. At first blush, it’s difficult to see how a further degradation of airline service can enhance profits and attract customers. What makes a no-frills version so powerful is its versatility.

Airlines 8

Airlines Price Discount Power 8

Jesse Lyn Stoner Blog

APRIL 3, 2012

All quite bright and accomplished in their area of expertise, they were articulate about the issues they faced as a team and as a company, what they had done to address them and their thoughts on what needed to happen next – a high powered group. I interviewed Richard last. Personality is not the issue.

Airlines 228

Airlines Loyalty Motivation Strategy 228

Lead Change Blog

DECEMBER 17, 2015

When it came time to drive cows to market, the hot tattoo was a convenient way to identify a particular cow. Brands are powerful tools for customer trust. On Southwest Airlines Flight 22 from El Paso to Phoenix, the flight attendant accepted assistance from two adoring passengers to help pass out peanuts to fellow passengers.

Brand 150

Brand Airlines Wilde Tools 150

Tanveer Naseer

SEPTEMBER 17, 2013

In my talk, I shared with the conference attendees research that has shown that the more power we have – regardless of whether it’s real or imagined – the lower our ability to take into account the perspective of others. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Harvard Business Review

NOVEMBER 23, 2011

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Why airlines? Social media now returns just a little of that power.

Airlines 15

Airlines Media Travel Marketing 15

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? One of the most powerful corporate growth mechanisms – and at the heart of disruption theory — is moving upmarket. Instead of getting into a price war or squabbling over a shrinking market, both disruptors and incumbents find new ways to create value.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

Press Release 160

Press Release Succession Discount PR 160

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Coaching Tip

DECEMBER 27, 2012

Instead, capitalism can be a powerful system of exchange for mutual benefit. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. Whole Foods does so by focusing on the health and well-being of people who can afford to pay higher prices for food products.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Strategy Driven

AUGUST 14, 2013

Since revenue from customers and the power of their advocacy dramatically impacts organizational growth and profits, assuming “we know what’s best for our customers” is akin to a death knell. The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen.

Innovation 58

Innovation Strategy Customer Loyalty Loyalty 58

Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. Filed under: Leadership , Trust , Product Management / Marketing Tagged: | social media , Communication , customer service , honesty , Marriott , Delta , Hilton , Universal Studios « Book Review: Halftime The power of persistence » Like Be the first to like this post.

Examples 113

Examples Hotels Productivity Products 113

Harvard Business Review

DECEMBER 22, 2011

Google is poised to completely alter how websites market themselves over the next year. This change, however, will take value away from marketers who rely on visitors clicking through to deeper pages. Marketers will see better search rankings if they document information using this new format. This is a tremendous strategy.

Marketing 19

Marketing Advertising Software Competitive Advantage 19

Strategy Driven

JUNE 30, 2014

It’s so much more powerful when they find you in time of need. Power and Associates gives ‘customer satisfaction’ awards to airlines. Marketing & Sales business management buy gitomer buygitomer Jeffrey Gitomer marketing and sales strategydriven' Insincere follow-up. Call looking for money.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 12

Marketing Guidelines B2C Analysis 12

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Rather, they focus on creating a market where people with cars can connect with people who need rides. Nothing is pre-planned and everything is left to the market to come up with efficient solutions. Consider that the holidays are the busiest time of year for airlines.

Organization 8

Organization Airlines Constraint Power 8

Deming Institute

JULY 31, 2017

Designed by our son, our pond has consumed hundreds of hours in construction time, often assisted by hand tools and an occasional power tool, such as an electric spade. In addition to plants and a few bird feeders, we enjoy the beauty and serenity of a koi pond.

Deming 31

Deming System Tools Airlines 31

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW ®. Remember, recessions make us stronger. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. I had a lot to think about.

Real Estate 40

Real Estate Travel Conference Airlines 40

Harvard Business Review

DECEMBER 9, 2015

It’s been several years now since this experience debuted and yet few have replicated a similar experience at this scale, despite its powerful appeal: the giver feels empowered for giving the item, and the taker feels the thrill of getting a surprise from a friend or stranger. This level of engagement is astonishing (and unprecedented).

Marketing 8

Marketing Brand Merchandising Advertising 8

Harvard Business Review

JULY 2, 2014

Most of today’s marketing organizations take what might be called the industrial approach to consumers: snagging demographic data, matching it with purchasing data, and segmenting customers into profitability tiers. Another is whether a particular type can help a firm build market share. The New Marketing Organization.

Proposal 16

Proposal Airlines Brand Marketing 16

Harvard Business Review

MAY 18, 2012

Nick and I knew one thing for certain: old-fashioned, beat-the-drum marketing was not going to work here. Especially after looking at Sophie's Diana books, the airline ticket stubs, and her passport stamps. But she was for me an opportunity to rethink branding and marketing. Traditional branding would just bounce off of them.

Marketing 12

Marketing How To Brand Travel 12

Harvard Business Review

JUNE 12, 2018

Traditionally, antitrust regulation has looked for whether a merger increased or decreased competition in a particular market. In the case of Baker Hughes and Halliburton’s planned merger a few years ago, the Justice Department detailed how it thought the amount of competition would rise or fall (mostly fall) in 30 market segments.

Company 8

Company Supply Chain Cooper Airlines 8

Strategy Driven

JULY 25, 2012

It is possible to develop and grow powerful organizations in challenging times-it just takes courage, determination, and actionable techniques that work. Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). Katzenbach and Douglas K. Why are Raving fans a good thing?

Team 51

Team BHAG Blanchard Airlines 51

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 14

Airlines Brand Video Operations 14

Harvard Business Review

AUGUST 7, 2018

On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JUNE 13, 2016

Yet the unfortunate side effect of uncompetitive markets is that consumers pay higher prices. Basically, a handful of asset management firms have become the most powerful shareholders of the nation’s largest banks. Index funds have given millions of people relatively low-cost access to the stock market. trillion in assets.

Banking 8

Banking Hedge Asset Management Airlines 8

Harvard Business Review

APRIL 3, 2015

” These case studies are legendary among marketers. For marketers in the digital age, negative customer feedback that takes on a life of its own is a nightmare. I’m no road warrior, but I do clock an average of 100,000 miles a year, meaning I have some elite status on various airlines. Motrin Moms. Dell “hell.”

Media 8

Media Airlines Travel Brand 8

Kevin Eikenberry

JANUARY 22, 2011

The power of this exercise – if you believe that it will work and show it in your words, actions and body language will be – will amaze you. Show the team the three pictures in the post as a stimulus to new thinking. Talk about how normal thinking will get normal results, and challenge people to go further.

Creativity 183

Creativity Workshop Blog Video 183

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Their advice can be invaluable.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JULY 2, 2014

Most of today’s marketing organizations take what might be called the industrial approach to consumers: snagging demographic data, matching it with purchasing data, and segmenting customers into profitability tiers. Another is whether a particular type can help a firm build market share. The New Marketing Organization.

Proposal 9

Proposal Airlines Brand Marketing 9

Harvard Business Review

AUGUST 19, 2011

The timing could barely be worse: you've just invested a lot of your limited marketing resources in a new campaign that, given what's just happened, is the perfect ammunition for those skilled in double entendre. Abandon the marketing campaign." And the marketing campaign? The whole world is watching. What's your plan?

Airlines 10

Airlines Advertising PR Brand 10