Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

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Skills Company Shaw Crisis 50

Leading Blog

AUGUST 8, 2011

For example: Emphasize One Goal – Gordon Bethune, CEO of Continental Airlines, recognized that his customers valued on-time performance. By doing this, he sends a powerful signal throughout the company that while he may be the CEO, he’s also an employee, just like everyone else. He set this as the measure of success for the company.

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Leadership Simon Cooper Gordon 281

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. As social media helps shift power to individual citizens and employees, leadership itself must shift with it.

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How To Airlines Media Innovation 110

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. Health care leaders that purchase technologies need to do the same. But in health care, few things work as expected.

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Technology Health Care Wireless System 8

Women on Business

JANUARY 11, 2011

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Press Release Succession Discount PR 160

Sales Wolf Blog

NOVEMBER 1, 2010

Department of Labor Home Page Tom Peters, The Man, The Myth, The Legend, Change Guru TUTs Adventurers Club: Explore the power of thought & creative visualization to manifest dreams! The Secret - The Law of Getting What You Want The U.S. License. .  Here are my picks for the week of October 25th - 31th, 2010.  Enjoy!  Enjoy!

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Blog Middle Management Talent Management Human Resources 157

Harvard Business Review

AUGUST 7, 2018

On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands.

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Travel Industry Hotels Airlines 9

Harvard Business Review

APRIL 25, 2016

That is a remarkable example of how technology will reshape how we organize to get work done at scale in the future. Airline operations are a huge optimization challenge. Maybe it’s not an exact apples-to-apples comparison, since you can’t break up an airline into multiple moving parts (at least not yet).

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Organization Airlines Constraint Power 8

Harvard Business Review

JULY 19, 2017

AI is a huge set of technologies, each with a specific, fine-tuned purpose. With the help of machines and advanced optical character recognition (OCR) technology , the USPS can now read and process 98% of all hand-addressed mail and 99.5% By linking this technology with a relatively small and finite data set of U.S.

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USP Airlines Productivity Products 8

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW ®. Technology can probably breathe new life into them.

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Real Estate Magazine Rogers Long-term 66

Harvard Business Review

OCTOBER 12, 2016

However, with technology, digitalization, and artificial intelligence accelerating changes to jobs, the relationships between performance and value become even more complex and yield potentially exponential opportunities for value creation. This is the reason airlines invest in elongated career paths for pilots. Insight Center.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. air carriers, United should have known the power of social media and public outrage in the face of rigid company policy.

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Airlines Company Crisis Management Video 10

Harvard Business Review

AUGUST 1, 2016

For centuries, outside the business context, we have heard about the power and virtue of love. Some very well-known companies such as Whole Foods (founder John Mackey dedicates a whole chapter to love in his book Conscious Capitalism ) and Southwest Airlines (their NYSE ticker code is LUV) make explicit reference to love.

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Organization Power Reference Finance 8

Harvard Business Review

JUNE 12, 2018

The combined firm may benefit from economies of scale in doing so, but increases in market power may also result. The key issue is whether the merger reduces competition in the upstream or downstream market, or whether owning a supplier or a buyer gives the firm too much market power in its own industry. competitors.

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Company Supply Chain Cooper Airlines 8

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! Customers Information & technology Innovation'

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Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

FEBRUARY 6, 2018

Doing this effectively requires having powerful tools to identify the malicious traffic hidden in vast quantities of legitimate traffic. Because of these challenges, technologies that automate collection, optimization, and integration of threat intelligence play a critical role in helping companies build their cyber no-fly lists.

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Company Airlines Automotive Tools 8

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete.

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Learning-by-Doing Software Technology Travel 12

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers.

Proposal 16

Proposal Airlines Brand Marketing 16

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. Failing to keep it in tip-top shape is a powerful visual signal to customers, but also to employees.

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Airlines Franchising Audience Brainstorming 15

Strategy Driven

NOVEMBER 7, 2011

Studies have proven that no word has more power to motivate people to take action than ‘because’ Simply adding this word to a request, to a statement, to a call to action, the numbers of people who respond go up exponentially. When we rely on other people to motivate us, we are putting the power into their hands.

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Strategy Kotter RASCI Motivation 70

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

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Health Care System Technology Airlines 12

Harvard Business Review

DECEMBER 10, 2012

Respect and work with that power, not against it. Anticipatory customer service can be accomplished by technological or human means, or both. But smart business owners and their service reps realize the landscape in which customers operate has shifted — and that profoundly redefines what good (and bad) customer service means.

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FAQ Construction Technology Airlines 15

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). If you are in the business of making carburetors you are at risk of technological innovation putting you out of business. This is a powerful concept.

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Deming Christensen System Innovation 28

Harvard Business Review

FEBRUARY 4, 2015

When Southwest Airlines started to occupy the same market space as established air carriers, the incumbents predictably focused more on business class and international routes. But not reacting at the business model level does not mean failing to react at the technological level. One such example is the smartphone’s screen size.

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Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

MARCH 28, 2016

based shale oil producers have improved their drilling and fracturing technology, and they can ramp up production in an appraised field in as few as six months at a small fraction of the capital investment required by their conventional rivals. Energy-intensive industries ranging from farming to airlines are also profiting.

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Price Energy Airlines Supply Chain 8

Harvard Business Review

NOVEMBER 20, 2018

That would be less of a risk for a household name like Amazon, but in that instance, users might probably hesitate to give an already hugely powerful digital corporation even more power over them. Users can store their pod with Solid — in which case we bump again into questions of trust and power — or keep it themselves.

Banking 9

Banking Competitive Advantage Business Model Airlines 9

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. Or a powerful, safe, and reliable means to deliver air passengers to their destinations? Technology advancements and the Industrial Internet of Things are making this outcome orientation more feasible every day. What are you really looking for?

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

NOVEMBER 7, 2013

It had to do with better customer service — specifically, an intense focus inside Aeroflot , the infamous Russian airline, to teach flight attendants how to smile. According to the Times , customer surveys indicate that the airline now has the best service of any carrier in Eastern Europe, including the best the West has to offer.

Airlines 11

Airlines Report Bottom-up Energy 11

Harvard Business Review

JULY 2, 2014

Marketing organizations need to reorient themselves so that they can use their powerful customer-relationship-management technologies to capture and make good use of relationship data and, ultimately, become good relationship partners with consumers.

Proposal 9

Proposal Airlines Brand Marketing 9

Harvard Business Review

OCTOBER 18, 2016

Note that whether the technology used is “leading edge” is secondary. If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. They are driven by novel ideas or perhaps a new technology.

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Tools Competitive Advantage Operations Technology 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. Create a technology engine that powers the front lines. A cargo airline provides another example.

Marketing 12

Marketing Guidelines B2C Analysis 12

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. Failing to keep it in tip-top shape is a powerful visual signal to customers, but also to employees.

Airlines 8

Airlines Franchising Audience Brainstorming 8

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. This is not particularly surprising for a country known for powerful unions and a strong attachment to social rights. GDP grew by 1.9%

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Proposal GDP Airlines Transportation 8

Harvard Business Review

OCTOBER 2, 2014

Even Simon acknowledged that, as computers became more powerful and predictive models more sophisticated, heuristics might lose ground in business. Customers Decision making Information & technology' What they found surprised them. If you are in a world that’s highly predictable, make it complex.”

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Simon Retail Uncertainty Apparel 11