Women on Business

JANUARY 11, 2011

Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.

Press Release 160

Press Release Succession Discount PR 160

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership. So I’m sitting there, writing.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. In contrast, the healthcare process is very difficult to implement because it changes the dynamics of power, especially between the nurses (who love it) and the physicians (who hate it).

Health Care 70

Health Care Management Airlines Long-term 70

My Own Coach

AUGUST 1, 2011

I was discussing leadership and the power of stories with a good friend and colleague last week. Over the time of my career, I have studied a number of successful organisations, known for customer service excellence. From an early age, we learn that stories are fun, exciting and inspiring.

Storytelling 44

Storytelling Skills Gordon Godin 44

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

The Recovering Engineer

MAY 31, 2010

Navy, got married, and began my civilian career. As we waited, I saw several people get really agitated with Delta Airlines. A lot has happened in those twenty-one years. I have moved from South Carolina to New Jersey to Michigan and to Indiana. But, was it really that big of a deal? days to spend 3 days at home never got angry.

Emotional Intelligence 102

Emotional Intelligence Engineering Self-aware FAQ 102

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. Janice and I were old friends, and I had recently helped her out of a sticky career jam.

Real Estate 40

Real Estate Travel Conference Airlines 40

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. air carriers, United should have known the power of social media and public outrage in the face of rigid company policy.

Airlines 9

Airlines Company Crisis Management Video 9

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed. I spent some time in Texas as a student, then attended grad school in Pittsburgh, then went to finish my Master's degree in Toyohashi, Japan.

Travel 115

Travel Education Open-book Letter 115

QAspire

DECEMBER 24, 2009

November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress.

Blog 84

Blog Constraint Quality Directory 84

Harvard Business Review

JULY 20, 2016

Investing in training and development, providing career opportunities, paying good wages and benefits, designing jobs to promote teamwork, and engaging employees to find ways to improve operations and customer service all are part of what’s called a high road business and good jobs strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.

Press Release 100

Press Release Discount Sharpe Advertising 100

Roundtable Talk

MARCH 18, 2010

Durfy’s replacement, Gregg Sartesky, is a 50 something exec who’s grown up in the high grind airline industry. The “personal issues&# reason is a much more slippery one and has me wondering if we are seeing what happens when a GenX mindset leader steps into an organization with a value-set grounded in boomer mentality.

CEO 31

CEO Leadership Industry Blog 31

Deming Institute

JANUARY 19, 2017

Some are little (pass the time while waiting in line); some are big (find a more fulfilling career). Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). This is a powerful concept.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that people are helpless victims of powerful forces beyond their control.

Health Care 15

Health Care Merchandising Incubator Airlines 15

Harvard Business Review

JUNE 4, 2013

However, some people appear to manage career success and a positive private life with ease. Like Mayer, one should take a holistic perspective, thinking of one''s career as an integral part of life, rather than a separate and obligatory activity. Here are a few pointers: 1. Strive for work-life effectiveness—not balance.

Long-term 15

Long-term Ryan Stress CEO 15

Harvard Business Review

MAY 16, 2011

Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. He set a vision and strategy that was compelling and powerful, yet simple to understand. He also focused on career development opportunities.

Airlines 14

Airlines Mentor Environment Case Study 14

Chris Brady

JANUARY 5, 2011

Posted by: Doug Hines | January 05, 2011 at 09:53 AM The airline's learned that charging for blankets and pillows were not popular with the traveller. Posted by: Josh | January 05, 2011 at 09:06 PM Yet another michigan coach searching popular online career websites for that next job offer that can lead to yet another defeat.I

Travel 82

Travel Blog Letter Shaw 82

Harvard Business Review

MARCH 12, 2013

Despite best efforts, the proposed American Airlines-US Airways merger will hit points of turbulence. Democracy will disappear as power shifts to developing countries with authoritarian regimes where no one cares about voice and participation. They assume that people are helpless victims of powerful forces beyond their control.

Health Care 8

Health Care Merchandising Incubator Airlines 8

Harvard Business Review

DECEMBER 20, 2012

That's some 80,000 hours during a career — more time than you will spend with your kids probably. Many theories speak to meaning at work, including need-based , motivational , status , power , and community theories. You may not be one of those, but if you are, you experience work as meaningful because you have and can use power.

Self-aware 9

Self-aware McKinsey Learning-by-Doing Airlines 9

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. In the coming years, we can expect to see smart organizations increasingly leveraging the power of multiple databases to get a real vantage point on their strategic challenges. An HBR Insight Center.

Budgeting 9

Budgeting Information Technology System Library 9

Harvard Business Review

JANUARY 19, 2015

For example, the power company Tenaga Nasional could send a leader with strong operating capabilities to work for several years at Malaysia Airlines, acquiring skills in turning around a troubled business. Historically, Shell’s top leaders spent their careers at the company.

CFO 8

CFO Leadership Development Telecommunications Cost 8

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. In many cases they have deliberately chosen not to pursue a managerial career. Perhaps they prefer technical work.

Development 8

Development Report Leadership Development Budgeting 8

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. The third most sensitive element is the career ladder in an organization. You work because you enjoy it.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

CO2

JUNE 29, 2010

Leaders used to have all the power in these hierarchical relationships, but this is no longer the reality facing many organizations. So understanding what constitutes effective followership and then exhibiting those behaviors can help improve a person’s career prospects. What is your followership style?

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Three years later, many of these ambitious ventures will have quietly expired without an obituary. The problem isn’t that large companies lack good ideas.

Project 9

Project Innovation Press Release Survey 9

Frank Sonnenberg Online

JUNE 21, 2021

His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations. He’s widely known for his expertise in leadership and in the strategic management of change — for individuals as well as for organizations.

Hotels 125

Hotels Stress Resistance Restructuring 125

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 10

Innovation Disruptive Innovation Learning-by-Doing Participative 10

You're Not the Boss of Me

MAY 11, 2009

Reply Art Petty May 12, 2009 at 2:03 pm Gwyn, another great post with powerful and actionable guidance. Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

MAY 15, 2012

If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. This simple exercise grows out of a powerful question I heard years ago from advertising legend Roy Spence , who says he got it from Jim Collins of Good to Great fame.

Company 10

Company Brand Banking Long-term 10

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

FEBRUARY 14, 2014

Early in my career, a lot of commentators were sure Japan was on its way to becoming number one. I make that statement in light of four powerful forces which are at work in the United States and which no other country can duplicate. Despite evidence to the contrary, Americans like to think our nation is about to be eclipsed.

Chemicals 8

Chemicals Pharmaceuticals Energy Creativity 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Tanveer Naseer

MAY 31, 2016

Top leaders should push power downward, across the organization, empowering people at all levels to make decisions. Strategic leaders know that the real power in information comes not from hoarding it, but from using it to find and create new opportunities for growth. Please see www.pwc.com/structure for further details.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

NOVEMBER 23, 2010

As I think about companies that compete on consistent, low cost, reliable operations, most have or had leaders who were process innovators, such as Herb Kelleher at Southwest Airlines, Sam Walton at Wal-Mart, Ray Kroc at McDonalds, Jeff Bezos at Amazon.com, and Fred Smith at FedEx.

Process 15

Process CEO Insurance Banking 15