The Center For Leadership Studies

JUNE 27, 2023

Consumers expect businesses to have a complete digital presence regardless of whether the organizations operate in commerce, banking or other sectors. The digital journey and integration of the customer into your customer relationship management (CRM) platform is easy to track, and you can adjust the process if needed.

FAQ 52

FAQ Compliance CRM Information Technology 52

Strategy Driven

AUGUST 27, 2015

But this new world of Big Data is proving to be much more demanding and complex than expected, requiring companies not only to adopt different technologies, but also to make significant changes to their business strategy, internal skillsets, and organizational structures. It is a disruptive paradigm shift that most companies have yet to make.

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

AUGUST 9, 2012

With the combination of cloud storage and computing, mobile technologies, and powerful analytical and predictive tools, we can start mining 'big data' and reaping huge rewards.". We commonly see new technologies overhyped; their capabilities are promoted beyond their potential. It's not that simple, especially for sales forces.

CRM 14

CRM Micromanagement Technology Maturity 14

Harvard Business Review

JUNE 14, 2017

Many of the world’s biggest companies operate in silos — for example, their customer service and sales departments do not share a customer relationship management (CRM) database , and employees don’t collaborate around the customer to ensure a powerful customer experience. That’s not a great customer experience.

CRM 10

CRM Banking Learning-by-Doing Wilde 10

Harvard Business Review

JUNE 3, 2016

In fact, the relentless drive to embrace digital technologies has been ongoing for many decades. What also seems to have been forgotten are the lessons from these earlier attempts to leverage IT (remember that IT is a digital technology). The technologies and processes that are transforming companies. Insight Center.

Tools 8

Tools Supply Chain CRM Technology 8

Harvard Business Review

JUNE 22, 2017

One major reason for the update is that analytical technology has changed dramatically over the last decade; the sections we wrote on those topics have become woefully out of date. Some technologies from a decade ago are still in broad use, and I’ll describe them here too. But we’re here to talk about technology.

Open-book 8

Open-book Software Supply Chain Technology 8

Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Avoiding a new technology may not be an option, but it shouldn't come first.

Process 12

Process Innovation Hammer Resistance 12