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You Need a Transformational Business Coach

Lead Change Blog

Today, as cycles of technology, market conditions, and competitive environments continue to accelerate, responding in an agile and flexible fashion to that world requires clarity, more than ever before. I worked with another client planning fast growth for his telecommunications business. Expertise in their field. Connections.

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Defining The Second Ring of Service/Quality: Support That Satisfies

The Practical Leader

That was the focus of my blog post Our Dell Dance to the ‘Bureaucratic Boogie’ Highlights a Common Service Breakdown. Do that, and you’ve just taken a giant step toward developing a consistent definition of service/quality in your organization. Next Blog: The Third Ring: Enhanced Service That Delights Customers.

Quality 49
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Artisans Must Balance the Books

Harvard Business Review

The Conversation Blogs The Conversation Artisans Must Balance the Books 8:12 AM Tuesday November 23, 2010 by Ndubuisi Ekekwe | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print The boy was 11 years old when his father took him to live with a kinsman, a businessman with many shops in Lagos, Nigeria.

Books 14
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Use Big Data to Find New Micromarkets

Harvard Business Review

Sophisticated sales organizations now have the ability to combine, sift, and sort vast troves of data to develop highly efficient strategies for selling into micromarkets. Going after future opportunities at the micromarket level can seem risky, but basing strategy on old views of markets and their past performance is riskier still.

B2B 14
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Are You Paying Enough Attention to Your Sales Force?

Harvard Business Review

According to Selling Power magazine, the largest companies in America selling products such as computer and office equipment, consumable goods, insurance, telecommunications, and financial services, each employ tens of thousands of salespeople. Leaders invested to develop better measures of customer potential. times the estimated $169.5

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Look Beyond Your "Social Media Presence"

Harvard Business Review

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. But that's a good thing.

Media 8
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Google Changes the Playing Field on News

Harvard Business Review

In a blog post , Eric Weigle and Abe Epton described Googles new approach to giving "credit where credit is due." Thus, the whole mechanism depends on the development of a norm of cooperation among publishers, just as similar norms have developed in academia. That may happen, it may not, or it may not become widespread.