Strategy Driven

JANUARY 31, 2022

This is especially true in call centers, where a highly stressful working environment can make it difficult for the employees to remain in their position for a longer time. Out of those organizations, more than 70% have different call center incentive programs, ranging from 3 to 6. Call Center Incentive Ideas.

Call Center 104

Call Center Incentives Productivity Products 104

Let's Grow Leaders

SEPTEMBER 22, 2014

Or perhaps you work on your own or in a small company that just doesn’t have time for such formalities? call center directors, team leaders). Here’s what such an informal competency could look like in the call center director world. Balances day-to-day operations with a longer term view.

Team 466

Team Call Center Participative Wilde 466

Chart Your Course

SEPTEMBER 16, 2018

It’s no secret millennials have changed and impacted the workplace as we know it, most notably the layout and operation of our workspaces. Like any business or company, determining whether the setup of an open office space is a success is up for debate. Like millennials, Gen Z is invested in personal and career development.

Call Center 100

Call Center Career Environment Course 100

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. I started right out of college at an insurance company with a small team and it blossomed from there. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services.

Call Center 95

Call Center Energy Tools Participative 95

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. I started right out of college at an insurance company with a small team and it blossomed from there. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services.

Call Center 52

Call Center Energy Tools Participative 52

Lead on Purpose

NOVEMBER 10, 2012

Through strategic leadership, a leader can guide a group or company through transitions, suggest creative yet practical ideas, see the big picture, and build relationships with other teams and organizations. Operating without clear strategy could ultimately leave you with the potential to be doomed to failure.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Surviving Leadership

OCTOBER 29, 2018

This (pretty long) document has evolved over the years and is often cited as an example of how that company just “gets it.” The CFO update in particular was excellent – we learned how the company measured financial success, how to read a basic P&L, and what variable costs employees could help control in their jobs.

CFO 58

CFO P&L Call Center COO 58