Surviving Leadership

OCTOBER 29, 2018

This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own. I cut my teeth on corporate America there and have carried those lesson with me throughout my career.

CFO 58

CFO P&L Call Center COO 58

Terry Starbucker

JULY 23, 2018

I started my career as a certified public accountant –because it was the fastest way to a professional paycheck. I joined a different Cable TV company not long after I got fired, and worked my way up to a SVP of Operations role for some cable networks in the Rocky Mountain west of the US, with 300,000 customers scattered around 4 states.

Leadership 181

Leadership Learning-by-Doing COO Follow-up 181

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. Instead of having an odd man out, I kept an old, beat up call center chair and my team got the good chairs until mine could be replaced. Army: Loyalty, Duty, Respect, Selfless service, Honor, Integrity, and Personal courage. We didn’t get enough delivered though.

Development 59

Development Team Loyalty Due Diligence 59

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The women in my sample were asked to think back on two defining career moments that best prepared them to advance. How People Get Ahead.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

DECEMBER 18, 2013

Take for example RackSpace , an open-source operating system for the cloud. Sodexo developed both a mobile-optimized career site and an app to pull together information about the company’s recruiting efforts into one easy-for-Millennials-to-access place. Career planning Social media' Mobile Recruiting Apps. Is that Good?

Company 12

Company Media Engineering Software 12

Harvard Business Review

NOVEMBER 4, 2011

Witnessing the downward-spiral of Carla Sanders' career was painful — yet her experience offers an important commentary on the requirements of executive leadership in today's organizations. Shortly thereafter, the pace of her career progress began to stall. Carla's an actual executive whose name has been changed.).

Proposal 12

Proposal Cialdini Execution Influence 12

Harvard Business Review

FEBRUARY 9, 2011

We hear from business leaders who perceive that flexible work is a make-people-feel-good play that disrupts operations and drags down performance. Frontier Communications, for example, has found that work-at-home agents are 25% more productive and have double the retention rate of work-in-the-call-center agents.

Productivity 14

Productivity Products Real Estate Bottom-up 14

Harvard Business Review

JUNE 7, 2016

Under the guise of acting like owners, many leaders operate as bureaucrats or, far worse, in some cases as personal-wealth maximizers. Companies with a strong founder’s mentality focus relentlessly on freeing up cash from their operations, but not so that they can hoard it or return it to creditors or shareholders.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

MARCH 17, 2016

Boundary-less work partnerships and networks augment capabilities and redefine careers, learning and workplace fairness and attractiveness. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections. Exponential technology change.

Human Resources 8

Human Resources Technology Globalization Trends 8