Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Take a moment to revisit the call center, reimagined for the hybrid world.

Call Center 95

Call Center Energy Tools Participative 95

Let's Grow Leaders

JUNE 13, 2016

When asked if the training job was not available, if he would be willing take a call center manager job for a few years. He had applied for several VP jobs: VP of Care, VP of Sales, VP of Marketing and always made the last round, but never got the job. Have A Plan. Do Your Homework. Be Authentic, But Have a Filter.

Cost 180

Cost Call Center Workshop Training 180

Decker Communication

JUNE 28, 2021

I’ve been lucky enough to manage people for most of my career. While I loved all my roles, one in particular really helped me grow as a leader — managing a call center in financial services. The energy in a call center is incredible. Take a moment to revisit the call center, reimagined for the hybrid world.

Call Center 52

Call Center Energy Tools Participative 52

Coaching Tip

JULY 21, 2016

Chances are that your career stability is less solid than you'd like to believe. For many is a "no brainer" that has been at play for several decades now with the migration of American jobs into the global job market. Develop Leadership Skills: A Mobile Reference Guide , Ask the Coach . Can't Get Enough Leadership , .

eBook 70

eBook Call Center Consultative Sample 70

CO2

AUGUST 7, 2012

The more information, interests, and skills you present, the more blurry and forgettable you’ll be. I worked in the call center industry for many years, and I’m proud of what I accomplished there, but when I left, I wanted to do and be something new. Related Posts: Career Move Mindset (Part 1).

Brand 125

Brand Executive Coaching Storytelling Call Center 125

Strategy Driven

APRIL 24, 2014

Army Infantry, and later in my career as a Drill Sergeant. Appreciate their intelligence, their skill sets, what they’re doing for you, who they are, and both uphold and protect their dignity. Instead of having an odd man out, I kept an old, beat up call center chair and my team got the good chairs until mine could be replaced.

Development 62

Development Team Loyalty Due Diligence 62

Harvard Business Review

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. The women in my sample were asked to think back on two defining career moments that best prepared them to advance. How People Get Ahead. They pursue management challenges.

Management 9

Management Tacit Knowledge Diversity Leadership Pipeline 9