Harvard Business Review

JANUARY 21, 2011

They can do it in the following ways. Appoint process owners not just to address a crisis, but to improve performance on broad customer-defined measures that cut across functions and need sustained attention. A chemical company identified seven key process performance measures for each of its seven "value chains."

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

AUGUST 16, 2012

We all know bad managers — be they ambitious and aggressive, doing whatever it takes to move up the corporate ladder, or the opposite: managers thrust into their position without the skill or the will to do the job properly. Answer the following seven questions for yourself or your current boss. Rate Your Boss.

Management 16

Management Gordon Welch Chemicals 16

Harvard Business Review

APRIL 6, 2016

Building a large-scale biopharmaceutical facility requires up to $500 million. The latest nuclear reactor designs, promising higher safety, longer operating life, and lower operating costs, cost up to $25 billion after factoring in the huge budget overruns. This all presents CEOs with a tough dilemma.

Co-Opetition 8

Co-Opetition Operations Cost Technology 8

Harvard Business Review

AUGUST 15, 2012

My own sense was that the piling-on was overly harsh (on someone who is contrite , and who immediately gave up his staff writer position at The New Yorker ). Take the people responsible for precipitating this devastating economic crisis. That is not the Jonah Lehrer I know.

Ethics 11

Ethics Chemicals Short-term Report 11

Harvard Business Review

JUNE 26, 2013

Improving energy efficiency standards for things like appliances and federal buildings, a worthy follow up to the aggressive auto fuel efficiency standards passed last year. But the plan we have on the table isn''t fully up to the task we face.

Payback Period 8

Payback Period Energy Politics Efficiency 8

Harvard Business Review

JUNE 5, 2014

In early April, following the news of faulty ignition switches and recall of more than 6 million cars, GM CEO Mary Barra announced a “Speak Up for Safety” program. “GM As Mary Barra put it to her employees , following today’s release of Anton R. Don’t go up the chain of command.

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8

Harvard Business Review

APRIL 11, 2013

He says the family is obliged to follow the governance rules it created. The youngest uncle, who took a casual approach to his job as vice president, was opposed to my father''s getting the job — he worried he would shake things up. He liked hearing that and became excited thinking about how to take advantage of the crisis.

Case Study 8

Case Study CEO Chief Operating Officer Real Estate 8

In the CEO Afterlife

MARCH 21, 2011

Call it a hiccup or a long-term slump; every brand faces a crisis. Whether self-created or a swipe from the blind side, crisis recovery can be elusive. The J&J folks set the crisis management standard for all others to follow—to be prepared for that inevitable day when disaster WILL strike. Follow me here.

Brand 140

Brand CEO Long-term Crisis 140