Harvard Business Review

DECEMBER 29, 2014

As an example, a recent job posting on the website of a global healthcare company seeks an individual for a sales operations leadership position who can do the following: Strategy: •Contribute to the 1- and 3-year business vision as a member of the executive leadership team. Can one person really handle all this?

Offshoring 10

Offshoring Outsourcing Analysis Incentives 10

Harvard Business Review

FEBRUARY 24, 2014

For instance, a 2013 Gartner survey found that 64% of enterprises were deploying or planning big data projects, up from 58% the year before. Is big data just another IT project that can be run by a unit head? Doing big data right necessitates the full support of the leadership and everyone in the organization. Technology'

ROI 9

ROI Maturity How To CRM 9

Harvard Business Review

JUNE 25, 2015

But the ways we do business have changed dramatically over the course of the last decade, and it’s become more necessary to reach outside of your expertise – or industry — to gain perspective on your business and leadership style. I’d love a CRM system that coordinates outreach among all my team members.

Execution 8

Execution Venture Capitalist Software CRM 8

Harvard Business Review

JULY 27, 2017

Only around 20% of technologies funded by CVC&A grab enough attention of business units to start co-innovation pilot projects with portfolio startups. Similarly, Charles Schwab was the early adopter client of Siebel’s revolutionary CRM system.

Venture Capitalist 8

Venture Capitalist Meyer Innovation Fixed Costs 8

Harvard Business Review

MARCH 18, 2015

I recently conducted a research project involving nearly 800 salespeople and sales leaders to better answer this question. For example, 52% of high- performing salespeople indicated they were power users who take full advantage of their company’s CRM technology and internal systems compared to only 31% of underperforming salespeople.

Comparison 8

Comparison Morale CRM Influence 8

Harvard Business Review

NOVEMBER 23, 2015

In addition, traditional CRM systems, built on more rigid, relational databases, often don’t have the flexibility or scalability to manage vast piles of structured and unstructured data. Data and analytics are the backbone of personalization at scale, but an IT-only project won’t work. A sustained commitment to analytics.

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

DECEMBER 13, 2017

” Self-awareness: PMs must be self-aware so as to remain objective and avoid projecting their own preferences onto users of their products. If the company is building a SaaS CRM, there may be more requirements around experience with go-to-market and customer lifecycles than how the product itself is built.

Productivity 8

Productivity Products Core Competence Management 8