Strategy Driven

SEPTEMBER 10, 2012

Authenticity is not a specific characteristic – it is derived from the ethical, honest, and consistent actions of your total words and deeds. Tasteless, forgettable mission statements don’t have the force of attracting strong customers. What defines glorious organization in the 21st Century? Gitomer and Buy Gitomer.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Coaching Tip

FEBRUARY 23, 2012

What will employees rely on to guide their interactions with customers now that they can communicate with them 24/7? By trusting his customers to create their own change from a pile of coins near the cash register, Ralph, a New York City donut maker, engendered greater customer loyalty and boosted his productivity.

How To 110

How To Airlines Media Innovation 110

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. The executive needs a business case. ” and “How can I persuade the organization that embracing integrity is a win-win?” The dominance of the win-win orthodoxy is a sign of progress.

Ethics 10

Ethics Short-term Long-term Supply Chain 10

Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. As long as customer desires are legal, ethical, and safe, smart machines could be as appropriately responsive as smart humans. ” asks Tom Mitchell , the E.

Review 8

Review Kaplan Kaizen Performance Review 8

Harvard Business Review

MAY 29, 2012

As the Harvard Business School's Michael Jensen put the argument in a 2002 article , "Any organization must have a single-valued objective as a precursor to purposeful or rational behavior. The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.)

Short-term 13

Short-term Long-term Objective Customer Loyalty 13

Harvard Business Review

OCTOBER 4, 2011

It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers. With hardware markets, money is spent upfront to develop a system. You see evidence of companies' different DNAs in the ways they react to risks and opportunities.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

APRIL 18, 2013

A 2012 Pricewaterhouse Coopers survey found that 60% of CEOs did not believe they had the talent they needed to be successful, and one in four had to delay or forego market opportunities and strategic initiatives because they didn''t have the right talent. Recruiting, staffing, and hiring-support services is a $16B industry , yet 52% of U.S.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8