Harvard Business Review

DECEMBER 29, 2011

In this forward-looking item, we kicked off the year with a practical infographic tool to help executives identify which geographies to invest in — and which to avoid. Playing politics isn't a bad thing, argued Linda Hill and Kent Lineback in this video, if it gives you the influence you need to drive change. Audio podcast.

Video 14

Video Porter Charisma Customer Loyalty 14

Harvard Business Review

APRIL 3, 2015

But a recent experience made me question some of my assumptions about consumers, “influencers,” and the companies who can make a difference. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines. But maybe it just didn’t.

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

AUGUST 5, 2014

This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond. That means plotting and, in many cases, reformulating processes to create a smooth and satisfying customer experience. Marketing'

P&L 10

P&L Banking Marketing Call Center 10

Eric Jacobson

AUGUST 8, 2018

Even more important, all employees have become their own personal brands – some even major influencers – with their own fans and followers. Employees can post content to damage an employer’s brand, and customers can post content to damage a brand. Therefore, in today’s social climate, who owns a brand’s messaging?

Brand 50

Brand Tips Media Customer Loyalty 50

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. ” Improving risk management. ” Improving risk management. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. billion in mining projects since 2010.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Joseph Lalonde

MARCH 14, 2018

The more I delight in His Word and letting it permeate into the fabric of my soul has given me the essential tools to build an unshakable foundation as a leader. 3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. Just the two of us.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

JULY 7, 2015

Most of the tools in machine learning are designed to make better use of wide data. The most common application of machine learning tools is to make predictions. Here are a few examples of prediction problems in a business: Making personalized recommendations for customers. Forecasting long-term customer loyalty.

Sample 8

Sample Management Learning-by-Doing Long-term 8