Deming Institute

AUGUST 30, 2018

Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Looking through the lens of a business professional with a passion for quality, the deeper reasons for the success of restaurant day provide useful insight toward what a quality culture really means and how to get closer to achieving it.

Quality 51

Quality P&L Deming Education 51

Strategy Driven

NOVEMBER 15, 2018

What’s not understood is how to do it. Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” The importance of technology ownership is significant. Most innovation methods don’t actually result in innovative solutions.

Innovation 57

Innovation Engineering CIO System 57

Deming Institute

NOVEMBER 20, 2017

This webcast shows Tom Rudmik’s presentation, Thriving in the World of Massive Change, at the 2012 Annual Deming Conference. The existing assembly-line approach to education exists because it’s the only way we knew how to manage large groups of students back in the early 1900s. Guest post by John Hunter.

Deming 28

Deming Education Conference System 28

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. American management thinks that they can just copy from Japan—but they don’t know what to copy! Edwards Deming in “If Japan Can…Why Can’t We?” So perhaps you see how quickly a company is able to adapt the software they use to meet their needs.

Examples 28

Examples Deming Software System 28

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

JUNE 24, 2016

Gothenberg, Sweden, is a long way to travel from Boston for a breakthrough idea in management — especially one that is more than 40 years old. Berwick’s talk spanned a pantheon of management thinkers to show the audience just how far we have come from Taylor to Deming in the 20th century.

Deming 11

Deming Management Senge Taylorism 11

The Empowered Buisness

MARCH 4, 2014

Let’s look at how to turn those symptoms around. The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction.

Strategic Planning 131

Strategic Planning Content Covey Industry 131

Curious Cat

APRIL 28, 2015

I took this photo after presenting a Deming 2 1/2 day seminar in Boston (at the Boston Fine Arts Museum – see more photos ). The organization really should focus on improving the management system so it isn’t such a barrier to improvement. So if your purpose is to improve management you need to address that.

Conference 40

Conference Innovation Transportation Software 40

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. Their customer research shows that how the situation is handled actually has a greater effect on satisfaction than whether the customer is approved or declined for the charge. They own it.

Sharpe 53

Sharpe Deming Hotels Quality 53

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. The 1980s saw the rise of total quality management in the U.S.,

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

FEBRUARY 26, 2014

Such advice is plentiful and familiar: Make time for non-work activities, exercise to reduce stress, learn to say “no,” manage your time more efficiently. Think of it as continuous improvement but with your inner Deming on mute. How to Thrive While Leading a Family Business. How to Thrive While Leading a Family Business.

Career 17

Career Six Sigma Deming Advice 17

Strategy Driven

AUGUST 17, 2011

The journey of the four decades, of growing from an entry-level professional to a leader among fellow professionals invariably calls for mastery over four things: the ability to efficiently manage resources, volume, complexity and finally, rainmaking. Sustainability is part of every professional’s job.

Self-aware 50

Self-aware Engineering Chief Technology Officer Learning-by-Doing 50

Harvard Business Review

JULY 14, 2016

Many are betting on the new generation of technology firms to unsettle the old guard. Embracing this approach isn’t easy – it doesn’t always seem natural to talk about how to replace profitable businesses. With the rise of the smartphone and mobile technology, QQ failed to capture new users.

Productivity 8

Productivity Products Company Metrics 8

Harvard Business Review

AUGUST 24, 2012

It stems from the cold, brutal reality that most managers simply do not use data they don't trust: "These numbers don't look right. In principle, one could measure the associated costs, but they pale in comparison to the costs of trying to manage when you don't know what's going on. Mere managers find all of this daunting indeed.

Quality 14

Quality Parcell Cost Deming 14

Harvard Business Review

JUNE 26, 2015

But the world’s best organizations are calling a truce: They are learning how to turn the potentially destructive power of process and procedure to everyone’s benefit. How did the war start, and why is it important? Taylor , the founder of scientific management who died 100 years ago. It began with Frederick W.

Process 8

Process Banking Compliance Bureaucracy 8