Deming Institute

NOVEMBER 20, 2017

This webcast shows Tom Rudmik’s presentation, Thriving in the World of Massive Change, at the 2012 Annual Deming Conference. The existing assembly-line approach to education exists because it’s the only way we knew how to manage large groups of students back in the early 1900s. Guest post by John Hunter.

Deming 28

Deming Education Conference System 28

Deming Institute

JUNE 1, 2015

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). This [Deming’s ideas] sort of went to the same exact type of philosophy. ” It really is amazing how much difference that broadcast made. .”

Deming 28

Deming Health Care Company Management 28

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. Edwards Deming in “If Japan Can…Why Can’t We?” To improve your practices you can see what works for others and then abstract the principles for that success and then determine how to adopt those principles to your situation. See a longer quote with more context.

Examples 28

Examples Deming Software System 28

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

Deming 28

Deming Christensen System Innovation 28

Curious Cat

FEBRUARY 19, 2015

And there is a huge vacuum of resources for managers looking for information on how to do better. I would look at how to use technology to connect members to knowledge (and knowledgable experts) they need. ASQ can help fill that need.

Globalization 40

Globalization Management Deming Mission Statement 40

The Empowered Buisness

MARCH 4, 2014

Let’s look at how to turn those symptoms around. The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction.

Strategic Planning 131

Strategic Planning Content Covey Industry 131

Curious Cat

APRIL 28, 2015

I took this photo after presenting a Deming 2 1/2 day seminar in Boston (at the Boston Fine Arts Museum – see more photos ). Of course, to some extent, the conferences should be focusing on how to improve given so many attendees organizations are crippled with a poor management system. A stone sarcophagus from ancient Egypt.

Conference 40

Conference Innovation Transportation Software 40

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. Their customer research shows that how the situation is handled actually has a greater effect on satisfaction than whether the customer is approved or declined for the charge.

Sharpe 53

Sharpe Deming Hotels Quality 53

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. Second, business model innovation will become as important as technological innovation.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Strategy Driven

NOVEMBER 15, 2018

What’s not understood is how to do it. Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” The importance of technology ownership is significant. Most innovation methods don’t actually result in innovative solutions.

Innovation 57

Innovation Engineering CIO System 57

Strategy Driven

AUGUST 17, 2011

The concept of inclusion in business started when Quality gurus like Deming asked Americans to drop the ‘product-out’ mentality and instead practice a ‘customer-in’ mindset. Every professional must include as many people and organizations in their decision making as possible.

Self-aware 50

Self-aware Engineering Chief Technology Officer Learning-by-Doing 50

Harvard Business Review

AUGUST 24, 2012

Thus, the second key is to acknowledge that Dr. Deming's famous observation — "the most important costs (of quality in manufacturing) are unknown and unknowable" — extend to data as well. And no one knows how to quantify the costs associated with an industry-changing discovery that you could have made but didn't.

Quality 14

Quality Parcell Cost Deming 14

Harvard Business Review

JUNE 26, 2015

But the world’s best organizations are calling a truce: They are learning how to turn the potentially destructive power of process and procedure to everyone’s benefit. How did the war start, and why is it important? The technologies and trends shaping tomorrow’s businesses. They are the process nerds.

Process 8

Process Banking Compliance Bureaucracy 8

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

Deming 11

Deming Management Senge Taylorism 11

Harvard Business Review

FEBRUARY 26, 2014

And once they get there, they find that there is no letup, especially today when investor expectations are higher than ever, globalization has made the position a round-the-clock job, and technology hardwires everyone to work. Think of it as continuous improvement but with your inner Deming on mute. Then try to do better.

Career 17

Career Six Sigma Deming Advice 17

Harvard Business Review

JULY 14, 2016

Many are betting on the new generation of technology firms to unsettle the old guard. Embracing this approach isn’t easy – it doesn’t always seem natural to talk about how to replace profitable businesses. With the rise of the smartphone and mobile technology, QQ failed to capture new users.

Productivity 8

Productivity Products Company Metrics 8