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7 Outsourcing Trends You Should Keep an Eye on in 2020

Strategy Driven

Furthermore, the media and information industries will continue to invest in telecommunications outsourcing. In 2020, the market grew to $180 billion. Experts also believe that the quantum computing market will reach a value of $8 billion globally by 2027. Telehealth Market to Make Waves. New Outsourcing Destinations.

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Defining The Second Ring of Service/Quality: Support That Satisfies

The Practical Leader

This may consist of training, web sites, parts, repair service, warranties, emergency assistance, information, status updates, user hotlines, instructional videos or manuals, recipes, partnerships… the list is endless. Blurring the Lines: A Broader Definition of Service/Quality.

Quality 49
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The Inevitable Disruption of Television

Harvard Business Review

Initially, these innovations are adopted only by the least demanding industry consumers or those who couldn't afford to participate in existing markets (like the college students who use Reddit to find entertaining Youtube videos instead of paying for HBO). The ecosystem will develop. Bundling good. Internet expensive.

Rogers 15
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Look Beyond Your "Social Media Presence"

Harvard Business Review

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. But that's a good thing.

Media 8
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Artisans Must Balance the Books

Harvard Business Review

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Rather, they were abandoning their businesses because of bad bookkeeping.

Books 13
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How to Design Work Projects for Maximum Learning

Harvard Business Review

Skill development is clearly a major priority for companies and managers these days. Enrollment in learning programs has surged over the last few years to generate a global executive education market of over $70 billion a year. Consider, for instance, the talent development program at Ascom, a global telecommunications company.

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India’s Botched War on Cash

Harvard Business Review

In the meantime, retail and wholesale markets have stalled around the country. The disruptive action did not originate in a small segment of the market; it was launched nationwide. Related Video. See More Videos > See More Videos > There are strong reasons underlying this degree of cash reliance.