Harvard Business Review

DECEMBER 28, 2016

Big, strategic goals evolve into score improvements and incrementalism instead of gleaning useful insights that allow change with confidence. They have “soft” metrics rather than real business goals. When this is the case, though, be certain to study KPI success or failure with caution. So where does it all go wrong?

Attrition 10

Attrition Metrics Net Present Value KPI 10

Harvard Business Review

SEPTEMBER 13, 2013

Soon after arriving at PBS, I called the digital team into a conference room and announced we were ripping up everyone’s annual performance goals and adding a new metric. Executive leadership has your back. The KPIs also helped ensure our failures were disciplined failures, not the result of sloppiness. Iterate fast.

Team 13

Team Metrics KPI Rogers 13

Harvard Business Review

SEPTEMBER 8, 2016

“Our goal is to give people the best ad experience possible on mobile. Entire KPI dashboards have apparently been built around receptivity/abandonment behaviors. The leadership challenge around customer centricity will become sharper and starker both inside the enterprise and outside.

Advertising 8

Advertising KPI Mission Statement Incentives 8

Harvard Business Review

APRIL 8, 2015

But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. First: Market share is a dangerous key performance indicator (KPI).

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Rapid BI

OCTOBER 10, 2012

Do employees understand both the goals and the results of communications? An effective approach in the development of the communications strategy is to identify: What are the goals, ambitions and it strategic aspirations for the future? Project KPI dashboard.Contracts/ budgets. Leadership team employee meeting (open to all).

Planning 61

Planning Strategy How To KPI 61

CoachStation

SEPTEMBER 7, 2018

When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. The discussion is meaningful in that it maintains flow and momentum in actions, progress and meeting goals. Identifying why the results are what they are has purpose and potential for goal establishment.

Management 130

Management Blanchard Self-aware Learning-by-Doing 130

CO2

NOVEMBER 26, 2023

You can’t predict or control the future, but you can control your organization’s alignment in terms of mission, vision, goals, and strategy. Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Rank the eight KPIs from most important to least important.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78